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- Tasks: Provide top-notch support to Sysco users and resolve IT issues.
- Company: Join a leading foodservice distributor with a commitment to excellence.
- Benefits: Enjoy competitive pay, flexible working options, and career development opportunities.
- Why this job: Be the go-to person for tech support and make a difference in users' experiences.
- Qualifications: Fluent in English and French, with experience in IT support.
- Other info: Dynamic team environment with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and French.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco’s Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and French (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Service Desk Analyst (French Speaking) in England employer: Sysco International
Contact Detail:
Sysco International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst (French Speaking) in England
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Sysco through LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in both English and French, try having mock interviews with friends or family in both languages. It’ll help us feel more confident when it’s showtime!
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with ServiceNow and any troubleshooting you've done. We want to hear about specific examples where you’ve resolved issues or improved processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Service Desk Analyst (French Speaking) in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in IT support, especially with ServiceNow and any bilingual skills you have. We want to see how your background fits with what we're looking for!
Show Off Your Customer Service Skills: Since this role is all about providing top-notch support, don’t forget to showcase your customer service experience. Share specific examples of how you've resolved issues or helped users in the past. We love a good story!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can document case details clearly, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Sysco International
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and French, make sure to practice your language skills before the interview. Try to engage in conversations or even conduct mock interviews in both languages to boost your confidence.
✨Know Your Tech Inside Out
Familiarise yourself with ServiceNow and any other tools mentioned in the job description. Be prepared to discuss your experience with IT support environments and how you've used these tools to resolve issues in the past.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you resolved a customer's issue or went above and beyond to help them, as this will demonstrate your commitment to high service quality.
✨Understand the Company Culture
Research Sysco's mission and values to understand what they stand for. During the interview, relate your personal values and experiences to theirs, showing that you're not just a fit for the role but also for the company culture.