D365 Functional Consultant, Commerce

Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries.

The Europe D365 Functional Consultant will be part of Sysco Europe technology team supporting our ERP Platform. This role will report into the D365 Lead Solutions Architect. There will be a Functional Analyst role reporting into the Functional Consultant. This role will serve as an innovative consultant to develop and implement systems architecture that will meet business needs for D365 and its interaction with surrounding tools.

The functional consultant will take end to end ownership of the Dynamics 365 implementation and be responsible for the scope of the project. The successful candidate will work closely with key stakeholders to understand the business requirements and technical environment to achieve the optimal solution. You will need to be hands on in terms of stakeholder engagement and technology implementation. Another key aspect of the role will be training and supporting multiple users of Dynamics 365 across the different end users you will be working with, by running workshops and assisting with the training materials.

The ideal candidate will have extensive hands-on experience with Dynamics 365 Finance and Operations (F&O) and a strong background in implementing and optimizing D365 F&O solutions. The role will be integral to ensuring the delivery of our multi-year ERP transformation program as part of the D365 Platform team.

Key Responsibilities:

• Requirements Gathering: Collaborate with stakeholders to capture and document detailed commerce-related requirements, translating them into functional specifications that align with business goals.
• Solution Design & Implementation: Lead the design and implementation of D365 Commerce solutions, ensuring alignment with business needs and industry best practices while maintaining scalability and customer-centric operations.
• Commerce Management: Work with commercial and e-commerce teams to understand their requirements for merchandising, pricing, promotions, loyalty programs, and customer experience. Implement D365 Commerce modules, including Retail, Channel Management, Product Information Management, and Loyalty & Promotions.
• Compliance & Best Practices: Ensure that all commerce solutions comply with relevant regulations and industry standards, providing expert guidance to align with commercial and e-commerce best practices.
• Reporting & Insights: Develop commerce-focused reports and dashboards, delivering insights into sales performance, customer behaviour, and promotional effectiveness to key stakeholders.
• Leadership & Mentorship: Provide leadership and mentorship to functional analysts, guiding them in understanding commerce-specific functionalities. Conduct training on retail and commerce capabilities within D365.
• Testing & Quality Assurance: Contribute to the creation and execution of test plans to ensure that the implemented solutions meet both functional and non-functional commerce requirements.
• Training & Support: Deliver end-user training and provide post-implementation support to ensure smooth adoption and optimal utilization of commerce functionalities.
• Project Documentation: Maintain comprehensive documentation, including solution design, process flows, and user guides, to support seamless operation and long-term project success.
• Collaboration: Work closely with cross-functional teams, including developers, technical consultants, and project managers, to ensure seamless integration and success of commerce solutions.
• Stakeholder Management: Communicate effectively with stakeholders across all levels, providing regular updates on project progress, risks, and issues affecting the commerce platform.

Knowledge, skills, experience and competencies:

• Bachelor’s degree or higher in Computer Science, Information Systems, or related discipline; or equivalent work experience.
• A good level of hands-on experience in designing, configuring, customizing, and implementing enterprise wide D365 F&O projects.
• Strong knowledge of D365 F&O architecture, design patterns, and best practices.
• Application Lifecycle Management (e.g., Agile, SCRUM, Azure DevOps).
• Experience in delivering full-cycle D365 F&O implementations, from requirements gathering through to go-live and post-go-live support.
• Basic knowledge of D365 F&O technical components, including integrations, data migration, and customizations.
• Good understanding of Automation, Continuous Integration and Deployment (DevOps) methodologies.
• Demonstrate strong communication, presentation, and technical writing skills.
• Proficiency in business process analysis and improvement methodologies.
• Ability to communicate with various levels is required: from CIO’s to technical staff.
• Ability to lead workshops, training sessions, and user acceptance testing.
• Familiarity with industry standards, compliance, and best practices.

Additional or Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND extensive experience in technology solutions, consulting, OR equivalent experience.
• Functional and Technical certifications based on D365 Finance & Operations, Power Platform, Azure (D365 Finance Functional Consultant Associate, Dynamics 365 Finance and Operations Apps Developer Associate, Dynamics 365 Supply Chain Management Functional Consultant Associate or Expert, Power Automate RPA Developer Associate, Azure Fundamentals, or similar).
• Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management).
• Hands-on experience in implementing multi-phase, global, enterprise-wide D365 F&O.
• Understanding of competitive technology to properly assess the feasibility of migrating legacy solutions from, and/or integrating with existing applications from non-Microsoft platforms.