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- Tasks: Provide top-notch tech support and ensure smooth IT operations across various sites.
- Company: Join Sysco, a leader in technology services with a focus on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a chance to grow your tech skills.
- Other info: Flexible work environment with opportunities for professional development.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Customer service experience and strong troubleshooting skills in tech.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are currently recruiting for an on-site Services Engineer to join the Cork, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:
- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who’s accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer in Crawley employer: Sysco International
Contact Detail:
Sysco International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your technical troubleshooting prowess with real-life scenarios can really impress hiring managers.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview questions related to customer service and technical support. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Sysco team.
We think you need these skills to ace Services Engineer in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Services Engineer role. Highlight your technical skills and customer service experience, especially with desktop and laptop troubleshooting. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to Sysco's mission. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to the responsibilities listed in the job description. Mention any hands-on support you've provided and how you've ensured customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Sysco International
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, and Office 365. Sysco is looking for someone who can handle tech issues confidently, so be ready to discuss your experience with these tools and any relevant troubleshooting scenarios.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your customer service experience. Think about times when you went above and beyond to help a client or resolved a tricky issue. This will demonstrate your commitment to providing top-notch support.
✨Be Ready for Real-World Scenarios
Sysco might throw some practical questions your way, so be prepared to tackle hypothetical situations. Practice explaining how you would approach common tech problems or manage inventory discrepancies. This shows you can think on your feet and apply your knowledge effectively.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. During the interview, focus on articulating your thoughts clearly and concisely. Use examples to illustrate your points, and don’t hesitate to ask for clarification if you don’t understand a question. This will show that you’re engaged and eager to communicate effectively.