At a Glance
- Tasks: Provide top-notch support to Sysco users and resolve IT issues.
- Company: Join Sysco, a leading foodservice distributor with a vibrant team culture.
- Benefits: Enjoy competitive pay, flexible working options, and ongoing training.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Be the go-to tech hero for your colleagues while enhancing your skills.
- Qualifications: Fluent in English and Swedish, with IT support experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco’s Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and Swedish (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Service Desk Analyst - Swedish Speaking in Burtonwood employer: Sysco International
At Sysco, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. As a Service Desk Analyst, you will benefit from comprehensive training, opportunities for professional growth, and a supportive team culture that values your contributions. Located in the UK and Ireland, our commitment to employee well-being is reflected in our flexible working arrangements and focus on maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking in Burtonwood
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Sysco through LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Practice makes perfect! Before any interviews, we should role-play common Service Desk scenarios. This will help us articulate our troubleshooting skills and customer service approach confidently.
✨Tip Number 3
Show off your bilingual skills! Make sure to highlight your fluency in both English and Swedish during interviews. We want to demonstrate how this can enhance communication with users.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CVs and cover letters to match Sysco's values and mission.
We think you need these skills to ace Service Desk Analyst - Swedish Speaking in Burtonwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in IT support, especially with ServiceNow and any bilingual skills you have. We want to see how your background fits with what we're looking for!
Show Off Your Customer Service Skills:Since this role is all about providing top-notch support, don’t forget to showcase your customer service experience. Share examples of how you've resolved issues or helped users in the past. We love seeing that dedication to service!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Sysco International
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Swedish, make sure to practice speaking and writing in both languages. Prepare to answer common interview questions in both languages to demonstrate your proficiency.
✨Know Your Service Desk Tools
Familiarise yourself with ServiceNow and other ITSM tools mentioned in the job description. Be ready to discuss how you've used these tools in past roles, and think of examples where you successfully logged and resolved incidents.
✨Show Off Your Customer Service Skills
Prepare specific examples that showcase your customer service experience. Think about times when you went above and beyond to help a user or resolved a tricky issue, as this will highlight your ability to deliver excellent support.
✨Understand ITIL Principles
Since familiarity with ITIL principles is preferred, take some time to brush up on these concepts. Be prepared to discuss how you’ve applied ITIL practices in your previous roles, as this will show your understanding of industry standards.
