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For Companies At a Glance
- Tasks: Provide top-notch support to Sysco users, resolving incidents and ensuring high service quality.
- Company: Join Sysco, a leading company with a commitment to excellence and teamwork.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Be the first point of contact and make a real difference in users' experiences.
- Qualifications: Fluent in English and French, with experience in IT support and strong communication skills.
- Other info: Dynamic role with 24/7 support coverage and excellent career advancement potential.
The predicted salary is between 28800 - 43200 £ per year.
Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and French.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco’s Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and French (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Locations
Service Desk Analyst (French Speaking) in Burtonwood, Cheshire employer: Sysco International
Contact Detail:
Sysco International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst (French Speaking) in Burtonwood, Cheshire
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those already working at Sysco. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Service Desk Analyst.
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in both English and French, make sure you're comfortable switching between the two languages. Try role-playing common support scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your tech skills! Brush up on your knowledge of ServiceNow and Microsoft Office365. Be ready to discuss how you've used these tools in past roles, as it’ll demonstrate your ability to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Desk Analyst (French Speaking) in Burtonwood, Cheshire
Some tips for your application 🫡
Show Off Your Bilingual Skills: Since this role requires fluency in both English and French, make sure to highlight your language skills right at the start. Use clear examples of how you've used these languages in previous roles to provide support or communicate effectively.
Tailor Your Experience: When you’re writing your application, focus on your experience in a Service Desk or IT support environment. Mention specific tools like ServiceNow and any relevant ITIL knowledge you have. We want to see how your background aligns with what we do!
Customer Service is Key: This role is all about delivering excellent customer service, so don’t forget to include examples of how you’ve gone above and beyond for customers in the past. Share stories that showcase your listening skills and ability to resolve issues efficiently.
Keep It Professional and Clear: Make sure your application is well-structured and free of errors. Use clear language and document your experiences in a way that’s easy to read. Remember, we’re looking for attention to detail, so let that shine through in your writing!
How to prepare for a job interview at Sysco International
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and French, make sure to practice your language skills before the interview. You might be asked to demonstrate your proficiency, so consider preparing some common customer service scenarios in both languages.
✨Know Your Tools
Familiarise yourself with ServiceNow and any other tools mentioned in the job description. Being able to discuss your experience with these platforms will show that you’re ready to hit the ground running and can handle the technical aspects of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you resolved issues, communicated effectively, and maintained a positive attitude, as these are key for a Service Desk Analyst.
✨Understand ITIL Principles
Even if you’re not an ITIL expert, having a basic understanding of ITIL principles can set you apart. Brush up on the core concepts and be ready to discuss how they apply to service desk operations and incident management.