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- Tasks: Provide tech support and ensure smooth IT operations across Sysco sites.
- Company: Join a leading global foodservice distributor with a focus on technology.
- Benefits: Competitive pay, training opportunities, and a supportive work environment.
- Other info: Opportunity for career growth and professional development in a collaborative setting.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Customer service experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are currently recruiting for an on-site Services Engineer to join the Cork, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:
- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who’s accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer in Brighton employer: Sysco International
Contact Detail:
Sysco International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer in Brighton
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects that highlight your technical troubleshooting abilities and customer service experience. Bring this along to interviews to demonstrate your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Get ready for those technical interviews by brushing up on your knowledge of Microsoft Windows, Office 365, and other relevant software. Consider mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Sysco team and ready to dive into the tech world.
We think you need these skills to ace Services Engineer in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Services Engineer role. Highlight your technical skills and customer service experience, especially with desktop and laptop troubleshooting. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to Sysco's mission. We love seeing enthusiasm and a personal touch, so don’t hold back!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re keen on candidates who can demonstrate their problem-solving abilities, especially in high-pressure situations. Share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Sysco International
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, and Office 365. Sysco is looking for someone who can demonstrate proficiency in these areas, so be ready to discuss your experience and any relevant projects you've worked on.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've provided excellent customer service in tech support. Be prepared to share specific situations where you resolved issues effectively and kept customers satisfied.
✨Prepare for Scenario-Based Questions
Sysco may ask you how you'd handle specific technical problems or customer scenarios. Practice answering questions like, 'How would you troubleshoot a printer issue at a remote site?' This will show that you're not only knowledgeable but also capable of thinking on your feet.
✨Demonstrate Your Team Spirit
As the role involves participating in Agile standups and collaborating with teams, be ready to talk about your experience working in team settings. Highlight any instances where you contributed to team goals or helped improve processes, as this will resonate well with their culture.