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- Tasks: Provide top-notch support to Sysco users and resolve IT issues.
- Company: Join a leading foodservice distributor with a commitment to excellence.
- Benefits: Enjoy competitive pay, flexible working options, and career development opportunities.
- Why this job: Be the go-to tech hero for your colleagues while enhancing your skills.
- Qualifications: Fluent in English and French, with experience in IT support.
- Other info: Dynamic team environment with 24/7 support coverage.
The predicted salary is between 30000 - 42000 £ per year.
UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and French.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco’s Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and French (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Service Desk Analyst - French Speaking in Belfast employer: Sysco International
Contact Detail:
Sysco International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - French Speaking in Belfast
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Sysco through LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Practice makes perfect! Before any interviews, we should role-play common Service Desk scenarios. This will help us articulate our troubleshooting skills and customer service approach in both English and French.
✨Tip Number 3
Show off your tech skills! During interviews, we can share specific examples of how we've resolved incidents or improved processes in previous roles. It’s all about demonstrating our hands-on experience with tools like ServiceNow.
✨Tip Number 4
Don’t forget to follow up! After an interview, we should send a quick thank-you email. It shows our enthusiasm for the role and keeps us fresh in their minds. Plus, it’s a great chance to reiterate our bilingual skills!
We think you need these skills to ace Service Desk Analyst - French Speaking in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your bilingual abilities in English and French!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining our Service Desk team at Sysco. Share specific examples of how you've resolved incidents or provided excellent customer service in the past.
Show Off Your Technical Skills: Don’t forget to mention your familiarity with ServiceNow and Microsoft Office365. We love candidates who can troubleshoot technical issues independently, so highlight any relevant experience you have with these tools!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sysco International
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and French, make sure to practice your language skills before the interview. Try to engage in conversations or even conduct mock interviews in both languages to boost your confidence.
✨Know Your Tech Inside Out
Familiarise yourself with ServiceNow and any other tools mentioned in the job description. Be prepared to discuss your experience with IT support environments and how you've used these tools to resolve issues in the past.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you resolved a customer's issue or went above and beyond to help them, as this will demonstrate your commitment to high service quality.
✨Understand the Company Culture
Research Sysco's mission and values to understand their company culture. Be ready to explain how your personal values align with theirs and how you can contribute to their team, especially in maintaining high performance metrics.
