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- Tasks: Provide tech support and ensure smooth IT operations across various sites.
- Company: Join Sysco, a leader in technology services with a focus on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a chance to grow your tech skills.
- Other info: Opportunity for career development in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Customer service experience and strong troubleshooting skills in tech.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are currently recruiting for an on-site Services Engineer to join the Cork, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:
- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who’s accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer in Basingstoke employer: Sysco International
Contact Detail:
Sysco International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects that highlight your technical troubleshooting abilities and customer service experience. Bring this along to interviews to demonstrate your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to IT support and customer service. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Services Engineer in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Services Engineer role. Highlight your technical skills and customer service experience, especially with desktop and laptop troubleshooting. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to Sysco's mission. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to the responsibilities listed in the job description. Mention any hands-on support you've provided and how you've ensured customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Sysco International
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, and Office 365. Sysco will be looking for someone who can demonstrate their proficiency in these areas, so be ready to discuss specific examples of how you've tackled tech issues in the past.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare to share experiences where you've provided excellent customer service. Think about times when you went above and beyond to help a client or resolved a tricky situation. This will show that you understand the importance of customer satisfaction in a tech support role.
✨Be Ready for Problem-Solving Scenarios
Sysco might throw some hypothetical tech problems your way during the interview. Practice thinking on your feet by working through common troubleshooting scenarios. This will not only showcase your technical skills but also your problem-solving abilities and how you handle pressure.
✨Demonstrate Your Team Spirit
As the role involves participating in Agile standups and collaborating with the team, be prepared to discuss your experience working in teams. Highlight any Agile methodologies you've used and how you contribute to a positive team environment. This will show that you're not just a tech whiz, but also a great team player.