At a Glance
- Tasks: Manage high-priority incidents and lead teams to restore services quickly.
- Company: Join Sysco International, a leading foodservice business with a diverse culture.
- Benefits: Competitive salary, car allowance, generous holidays, and discounts on food and shopping.
- Other info: Hybrid role with opportunities for career growth and a supportive team culture.
- Why this job: Make a real impact in a dynamic international environment while developing your leadership skills.
- Qualifications: Experience in Major Incident Management and fluency in Swedish are essential.
The predicted salary is between 63000 - 77000 £ per year.
Are you an experienced EU Major Incident Manager who thrives under pressure and enjoys working in a fast-paced international environment? We're looking for a Swedish-speaking IT professional to join our team and play a critical role in protecting business services across multiple European markets.
As our EU Major Incident Manager, you'll take ownership of high-priority incidents from identification through to resolution, bringing together technical teams, service providers, and business stakeholders to restore services quickly and minimise disruption. You'll be at the centre of critical decision-making, ensuring clear communication, strong coordination, and effective leadership throughout the incident lifecycle.
This is an opportunity to work with international teams across Europe, influencing outcomes and driving collaboration across multiple functions and suppliers. You'll also lead post-incident reviews, helping identify root causes and implementing improvements that strengthen service resilience and prevent future incidents.
We're looking for someone with proven experience in Major Incident Management, a strong understanding of ITIL best practices, and the confidence to lead complex incidents involving multiple stakeholders. Exceptional communication skills are essential, as you'll be responsible for providing clear updates to both technical and non-technical audiences while maintaining calm and control during business-critical situations.
Fluency in Swedish is highly desirable, and experience working within complex, highly available IT environments is essential. You'll be comfortable building relationships, influencing without direct authority, and working collaboratively with teams across different countries, cultures, and time zones.
In return, you'll join a supportive and collaborative team where you'll have the opportunity to make a genuine impact on service performance across the business. This hybrid role is based in Ashford, Kent, with occasional travel for meetings, site visits, and team events. The position also includes participation in an out-of-hours on-call rota, supported by an on-call allowance.
If you're passionate about service excellence, enjoy solving complex challenges, and have the leadership skills to manage major incidents in a dynamic international environment, we'd love to hear from you.
What you’ll receive:
- A competitive salary
- Company car allowance of £5,500
- Pension scheme
- Single private medical healthcare cover
- Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays
- Huge discounts on all sorts of lovely food and award-winning products through our staff shop
- Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.
- Recognition awards and Incentives
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
Additional Information
At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
EU Major Incident Manager (Swedish speaking) in Ashford employer: Sysco International
At Sysco International, we pride ourselves on being an exceptional employer that values diversity and inclusion, fostering a culture where every employee can thrive. With a competitive salary, generous holiday allowance, and opportunities for career progression within the world's leading foodservice business, our hybrid working model allows for flexibility while ensuring a collaborative environment. Join us in shaping our culture and making a meaningful impact in IT Change Management, all while enjoying unique benefits like discounts on food and entertainment.
StudySmarter Expert Advice🤫
We think this is how you could land EU Major Incident Manager (Swedish speaking) in Ashford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sysco International values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sysco International might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sysco International!
✨Direct Apply to Sysco International
Let's not forget to apply directly through the Sysco International website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace EU Major Incident Manager (Swedish speaking) in Ashford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sysco International.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sysco International. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sysco International
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
