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- Tasks: Provide top-notch support to Sysco users and resolve IT issues.
- Company: Join a leading foodservice distributor with a commitment to excellence.
- Benefits: Full-time role with competitive pay, remote work options, and career growth.
- Why this job: Be the go-to person for tech support and make a difference every day.
- Qualifications: Fluent in English and Swedish, with experience in IT support.
- Other info: Dynamic team environment with opportunities for continuous learning.
The predicted salary is between 25000 - 35000 £ per year.
UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco’s Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and Swedish (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Locations
Service Desk Analyst - Swedish Speaking in Ashford, Kent employer: Sysco International
Contact Detail:
Sysco International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking in Ashford, Kent
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Sysco through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common Service Desk scenarios and how you'd handle them. This will help you feel more confident and show that you're ready to tackle the role head-on.
✨Tip Number 3
Show off your bilingual skills! Make sure to highlight your fluency in both English and Swedish during interviews. It’s a key requirement for this role, so don’t be shy about showcasing your language prowess.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Sysco team.
We think you need these skills to ace Service Desk Analyst - Swedish Speaking in Ashford, Kent
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being bilingual, make sure to highlight your fluency in both English and Swedish. Use clear examples in your application that demonstrate your ability to communicate effectively in both languages.
Be Specific About Your Experience: When detailing your previous roles, focus on your experience in a Service Desk or IT support environment. Mention specific tools like ServiceNow and any relevant metrics you've met, as this will show us you know your stuff!
Customer Service is Key: We love candidates who can deliver excellent customer service. Share examples of how you've resolved issues or improved customer satisfaction in past roles. This will help us see your commitment to providing top-notch support.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Sysco International
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Swedish, make sure you practice speaking and writing in both languages. Prepare to answer common interview questions in both languages to demonstrate your proficiency.
✨Know Your Tech Inside Out
Familiarise yourself with ServiceNow and any other tools mentioned in the job description. Be ready to discuss your experience with troubleshooting hardware/software issues and how you've used standard tools and methods in past roles.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous positions. Think about specific incidents where you resolved issues or improved customer satisfaction, as this will highlight your ability to meet performance metrics.
✨Demonstrate Your Team Spirit
This role involves working as part of a team, so be ready to talk about your experiences collaborating with others. Share examples of how you've contributed to team success and how you handle after-hours support or on-call rotations.