Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to Sysco users and resolve tech issues remotely.
- Company: Join Sysco, a leading company with a focus on teamwork and innovation.
- Benefits: Enjoy flexible remote work, competitive pay, and opportunities for growth.
- Why this job: Be the go-to person for tech support and make a difference every day.
- Qualifications: Fluent in English and French, with experience in IT support.
- Other info: Dynamic role with 24/7 support coverage and a chance to learn continuously.
The predicted salary is between 30000 - 42000 £ per year.
Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and French.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco’s Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and French (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Locations
Service Desk Analyst - Remote in Ashford, Kent employer: Sysco International
Contact Detail:
Sysco International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - Remote in Ashford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Service Desk Analyst role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common questions your way, especially around customer service scenarios. We want you to shine when it comes to showcasing your bilingual skills and problem-solving abilities.
✨Tip Number 3
Tailor your approach! When you find a job that excites you, research the company and its culture. Use that knowledge to connect your experiences with what they value, especially in customer service and IT support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Don’t forget to highlight your experience with ServiceNow and your bilingual skills!
We think you need these skills to ace Service Desk Analyst - Remote in Ashford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in IT support, especially with ServiceNow and customer service skills. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Bilingual Skills: Since this role requires fluency in both English and French, don’t forget to showcase your language skills! Include examples of how you've used both languages in a professional setting. We love seeing that bilingual flair!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Sysco International
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and French, make sure to practice your language skills before the interview. You might be asked to demonstrate your proficiency, so consider preparing some common IT support scenarios in both languages.
✨Know Your ServiceNow Inside Out
Familiarise yourself with ServiceNow and its ITSM workflows. Be ready to discuss how you've used it in previous roles, and think of examples where you logged incidents or resolved issues using the platform. This will show that you’re not just a user but someone who understands its importance in service delivery.
✨Show Off Your Customer Service Skills
Prepare to share specific examples of how you've delivered excellent customer service in past roles. Think about challenging situations you've faced and how you resolved them while maintaining a positive experience for the user. This is key for a Service Desk Analyst!
✨Demonstrate Your Problem-Solving Abilities
Be ready to tackle some technical questions or scenarios during the interview. Brush up on common hardware/software issues and how you would approach troubleshooting them. Highlight your ability to work independently and your familiarity with ITIL principles to showcase your problem-solving skills.