Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to Sysco users via phone, chat, and portal.
- Company: Join a leading foodservice distributor with a commitment to excellence.
- Benefits: Enjoy competitive pay, remote work options, and ongoing training.
- Why this job: Be the first point of contact and make a real difference in user experience.
- Qualifications: Fluent in English and French, with strong IT support skills.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and French.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco’s Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and French (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Locations
Service Desk Analyst (French Speaking) in Ashford, Kent employer: Sysco International
Contact Detail:
Sysco International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst (French Speaking) in Ashford, Kent
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Sysco. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you nail down your responses, especially for those tricky customer service scenarios. Remember, confidence is key!
✨Tip Number 3
Show off your bilingual skills! Make sure to highlight your French and English proficiency during interviews. It’s a big plus for this role, so don’t be shy about it!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles there, so keep checking back!
We think you need these skills to ace Service Desk Analyst (French Speaking) in Ashford, Kent
Some tips for your application 🫡
Show Off Your Bilingual Skills: Since this role requires fluency in both English and French, make sure to highlight your language skills right at the start. Use clear examples of how you've used both languages in previous roles to demonstrate your capability.
Tailor Your Experience: When writing your application, focus on your experience in IT support or Service Desk roles. Mention specific tools like ServiceNow and any relevant certifications you have. We want to see how your background aligns with what we're looking for!
Customer Service is Key: This position is all about providing excellent customer service. Share stories that showcase your ability to handle customer queries and resolve issues effectively. Remember, we love a good example of going above and beyond!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Your application should reflect your personality but also show that you understand the importance of professionalism in a Service Desk environment. Don't forget to apply through our website!
How to prepare for a job interview at Sysco International
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and French, make sure to practice your language skills before the interview. You might be asked to demonstrate your ability to communicate effectively in both languages, so consider preparing some common customer service scenarios in both English and French.
✨Know Your Tools
Familiarise yourself with ServiceNow and any other tools mentioned in the job description. Being able to discuss how you've used these tools in past roles will show that you're ready to hit the ground running. If you can, try to get hands-on experience with ServiceNow before the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will help demonstrate your strong communication and problem-solving skills.
✨Understand ITIL Principles
Since familiarity with ITIL principles is preferred, take some time to brush up on these concepts. Be ready to discuss how you’ve applied ITIL practices in your previous roles, as this will show your understanding of industry standards and your commitment to quality service.