At a Glance
- Tasks: Lead a team to enhance customer satisfaction and resolve delivery issues.
- Company: Join Brakes, the UK's largest foodservice supplier, part of Sysco.
- Benefits: Enjoy generous holidays, pension scheme, discounts, and ongoing training.
- Other info: Diverse and inclusive culture where everyone can thrive.
- Why this job: Make a real impact in a growing company that values your unique talents.
- Qualifications: Experience in team management, analytical thinking, and customer service.
The predicted salary is between 30000 - 40000 £ per year.
Department: Supply Chain and Operations (Non Driver or Operative Roles)
Requirement: any 5 from 7 days with the flexibility to work day shift between 9:00 and 17:00 typically Monday to Friday (39 hrs).
Brakes is a top UK food business and a proud part of Sysco – the world's leading foodservice company. We are growing across the country and aiming to be the absolute best in our industry. So join us as a Customer Service Manager and take your career to the next level.
A satisfying role: We are looking for a proactive and detail-oriented Customer Service Manager to enhance customer satisfaction and loyalty by supporting initiatives and providing direct support to customers and internal teams. Act as a liaison across teams to ensure root causes of customer delivery issues are resolved. Ensuring complex inquiries and audit disputes are handled professionally, providing data-driven solutions. Manage a team of administrators, including the resolution team to drive team performance by setting expectations, managing change, and consistently providing feedback and coaching.
What you bring to the mix:
- Strong commercial awareness and the ability to motivate everyone to achieve targets.
- Analytical thinking and the ability to create data-driven change plans.
- Experience coaching a team, and people management, driving performance across multiple sites.
- Extensive experience balancing operational needs, customer and commercial expectations.
- The ability to manage change within a team and influence others.
- Multiple stakeholder management skills that drive a culture of two-way feedback.
- A focus on continuous improvement and using data insights, trends, and team input to improve processes.
- Experience using Microsoft Office, knowledge of SAP and CRM systems (e.g., Salesforce).
Bags of benefits: We take care of our people. On our team, you’ll be able to take your pick from everything from a pension scheme and generous holiday to family-friendly flexibility and ongoing training. You’ll get fantastic discounts on our delicious products too.
Tempted to join the team? Apply today!
Additional Information: At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Brakes: Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!
Customer Service Manager in Tamworth employer: Sysco GB
Brakes is an exceptional employer, offering a dynamic work environment where your contributions truly matter. With a strong commitment to employee growth, we provide ongoing training and development opportunities, alongside a comprehensive benefits package that includes generous holiday, a pension scheme, and fantastic discounts on our products. Our inclusive culture celebrates diversity and encourages every team member to help shape our workplace, ensuring that everyone feels valued and has the opportunity to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Tamworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sysco GB. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sysco GB before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager in Tamworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sysco GB:Your cover letter is your chance to shine! Tell us why you want to work at Sysco GB specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sysco GB!
How to prepare for a job interview at Sysco GB
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
