At a Glance
- Tasks: Drive service improvements and enhance customer satisfaction across our supply chain.
- Company: Join Sysco, a leading foodservice business with a collaborative culture.
- Benefits: Competitive salary, generous holiday allowance, pension scheme, and exclusive discounts.
- Other info: Enjoy hybrid working, career progression opportunities, and a dynamic work environment.
- Why this job: Make a real impact by solving challenges and driving continuous improvement in service delivery.
- Qualifications: Experience in supply chain or customer service, strong analytical and communication skills.
The predicted salary is between 33075 - 40425 £ per year.
Job Description Sysco has an opportunity for a Supply Chain Service Manager to join the Product Supply team on a full-time, permanent basis.
Reporting to the Service Team Manager, this role is responsible for driving end-to-end service improvements across our customer base.
Working closely with Planning, Sales, Operations and external customers, you will identify service challenges, analyse performance trends and deliver sustainable solutions that enhance customer service and business performance.
The successful candidate will play a key role in monitoring and improving service levels across different sales channels.
Using data and insight, you will investigate service issues, conduct root cause analysis and develop robust improvement plans that deliver long-term results.
You will provide regular performance reporting, support service reviews with key stakeholders and lead discussions focused on improving operational performance.
The role also involves working collaboratively with Sales teams and customers to agree service expectations, monitor contractual commitments and develop joint improvement initiatives where appropriate.
Our role is Monday – Friday, 39 hours per week, 8am-5pm and is offering hybrid working, with a minimum of 2 days a week in the Ashford office, so you must be within a commutable distance.
The site has good transport links and free car parking for colleagues.
Occasional travel will be required for internal and external meetings.
We're looking for a commercially minded professional with experience in supply chain, customer service or account management who is looking to take the next step in their career.
You will have a strong understanding of service performance and continuous improvement principles, with the ability to identify opportunities, influence stakeholders and drive meaningful change.
Experience working with both internal and external customers and building effective relationships at all levels will be key to your success.
Strong analytical skills are essential, along with the ability to interpret, manipulate and present data to support decision-making and service improvement activities.
You will be proficient in Microsoft Office, particularly Excel, and ideally have experience using systems and reporting tools such as SAP, Power BI or Tableau.
Excellent communication, negotiation and stakeholder management skills are also required, as you will regularly engage with colleagues, customers and senior stakeholders across the business.
This role would suit a proactive and resilient self-starter who enjoys solving problems, challenging the status quo and driving continuous improvement.
You'll be highly organised, able to manage multiple priorities, and confident taking ownership of initiatives that deliver measurable improvements in customer service and operational performance.
What you’ll receive: A competitive salary Generous holiday allowance, with option to purchase 5 additional holiday days Pension scheme Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.
Recognition awards and Incentives Career progression opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
Supply Chain Service Manager employer: Sysco GB
As a Team Manager in the Credit Management department, you will thrive in a dynamic work environment that prioritises employee development and collaboration. With a competitive salary, generous holiday allowance, and extensive career progression opportunities within Sysco, the world’s leading foodservice business, you will be part of a culture that values accountability and continuous improvement. Enjoy unique benefits such as discounts on food products and cinema tickets, all while contributing to the financial health of the company through effective credit management practices.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain Service Manager
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Sysco GB, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Supply Chain Service Manager.
We think you need these skills to ace Supply Chain Service Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Sysco GB. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Sysco GB and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Sysco GB
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Sysco GB.
✨Research Specific Challenges Faced by Sysco GB
Look into any unique supply chain challenges Sysco GB might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
