Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide advanced support and mentor team members in a dynamic Service Desk environment.
- Company: Join Sysco, a leader in food distribution, committed to diversity and inclusion.
- Benefits: Enjoy hybrid work options, a supportive culture, and opportunities for professional growth.
- Why this job: Be part of a team that values your unique talents and fosters a sense of belonging.
- Qualifications: Fluent in English and either French or Swedish; extensive Service Desk experience required.
- Other info: Sysco celebrates individuality and is dedicated to creating an inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Company Description
Job Description
Senior Service Desk Analyst (Europe)
Hybrid – Ashford, Belfast or London
Sysco are recruiting for a Senior Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.
Reporting to the Senior Team Lead – Service Desk, this role serves as a senior escalation point within the Service Desk. You will provide advanced level 1 and level 2 support, including mentoring team members, managing after-hours requests, and handling complex incidents with a high level of professionalism.
*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French*
Key Responsibilities
- Address advanced and complex incidents escalated by Service Desk Analysts, including troubleshooting via remote desktop
- Ensure case ownership and coordinate support from internal teams as needed
- Escalate unresolved incidents to appropriate leadership teams and follow through to resolution
- Provide coverage during after-hours or Team Lead absences, assisting with escalations and call volumes
- Mentor junior analysts, deliver training, and create advanced knowledge articles
- Document case details thoroughly in ServiceNow, including impact and steps taken
- Meet and exceed defined KPIs and CSat scores
- Support internal customers 24/7/365 via assigned shift patterns
- Maintain business continuity through after-hours and on-call support
- Uphold Sysco\’s Code of Conduct and training objectives
- Work independently in a remote environment
Skills and Experience
- Extensive Service Desk experience, with advanced ServiceNow ITSM usage
- Proven ability to resolve complex technical issues
- Fluent in English and French or Swedish (required)
- Strong communication and interpersonal skills
- Advanced troubleshooting, remote support, and mentoring skills
- Comfortable working in high-pressure, escalated environments
- Familiarity with VMware Workspace ONE Access or similar tools
Education and Certifications
- Demonstrated advanced IT knowledge and experience in a similar role
- ITIL v4 or ITSM certification preferred
- AWS certifications and Microsoft MCSE a plus
- CompTIA A+ desirable
- Proficient with Microsoft Office365 tools
Qualifications
Additional Information
At Sysco International everyone is welcome. We don\’t want you to \’fit our culture\’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don\’t just look at your CV, we\’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We\’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
#J-18808-Ljbffr
Senior Service Desk Analyst (French or Swedish speaking) employer: Sysco GB
Contact Detail:
Sysco GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Analyst (French or Swedish speaking)
✨Tip Number 1
Brush up on your technical skills, especially in ServiceNow ITSM and advanced troubleshooting techniques. Being well-versed in these areas will not only help you during the interview but also demonstrate your capability to handle complex incidents.
✨Tip Number 2
Since this role requires bilingual proficiency, practice your French or Swedish communication skills. Engage in conversations or online forums to enhance your fluency, as effective communication is key in a service desk environment.
✨Tip Number 3
Familiarise yourself with VMware Workspace ONE Access or similar tools. Having hands-on experience or knowledge about these tools can set you apart from other candidates and show your readiness for the role.
✨Tip Number 4
Prepare to discuss your mentoring experiences. This role involves guiding junior analysts, so be ready to share specific examples of how you've successfully trained or supported others in previous positions.
We think you need these skills to ace Senior Service Desk Analyst (French or Swedish speaking)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Highlight your experience in Service Desk roles, especially any advanced troubleshooting or mentoring experience.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the Senior Service Desk Analyst position. Emphasise your bilingual abilities in English and either French or Swedish, as well as your familiarity with ServiceNow.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your background makes you a perfect fit. Mention your ability to work under pressure and your commitment to providing excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. Ensure that your language is clear and professional, reflecting your communication skills.
How to prepare for a job interview at Sysco GB
✨Showcase Your Bilingual Skills
Since this role requires fluency in English and either French or Swedish, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or explain technical concepts in both languages, so practice switching between them smoothly.
✨Highlight Your Service Desk Experience
Make sure to discuss your extensive experience in Service Desk roles, particularly any advanced troubleshooting and mentoring you've done. Provide specific examples of complex incidents you've resolved and how you supported your team in high-pressure situations.
✨Familiarise Yourself with ServiceNow
As the role involves using ServiceNow for case documentation and management, brush up on your knowledge of this platform. Be ready to discuss how you've used it in previous roles, including any advanced features you’ve utilised to improve efficiency.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss your approach to resolving complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and ability to work independently in a remote environment.
