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- Tasks: Provide top-notch support to Sysco users via phone, chat, and portal.
- Company: Join Sysco International, a diverse and inclusive workplace that values your unique talents.
- Benefits: Enjoy competitive pay, flexible remote work, and opportunities for professional growth.
- Other info: Embrace a culture where everyone belongs and thrives, with support throughout your application.
- Why this job: Be the first point of contact and make a real difference in users' experiences.
- Qualifications: Fluent in English and Swedish, with experience in IT support and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
- Deliver excellent customer service and professional support
- Escalate or reassign unresolved incidents to appropriate teams
- Analyse and resolve hardware/software issues using standard tools and methods
- Document case details clearly in ServiceNow, including steps taken and customer impact
- Meet/exceed defined performance metrics including CSat and QA standards
- Continuously build knowledge of company-specific products and services
- Create/update knowledge articles to support First Call Resolution and self-service
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage
- Complete training objectives and uphold Sysco’s Mission and Values
Skills and Experience
- Good experience in a Service Desk or similar IT support environment
- Experience using ServiceNow ITSM workflows
- Strong customer service, listening, and communication skills
- Bilingual - English and Swedish (required)
- Detail-oriented with solid judgment and initiative
- Ability to troubleshoot and resolve technical issues independently
- Knowledge of Microsoft Office365 and standard network tools
- Ability to work remotely and as part of a team
- Familiarity with ITIL principles
Education and Certifications
- Degree or equivalent experience preferred
- ITIL V4 / ITSM certification preferred
- AWS and Microsoft MCSE certifications are a plus
- Proficient in Microsoft Office365
Additional Information
At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Service Desk Analyst - Swedish Speaking in Portishead employer: Sysco GB
Contact Detail:
Sysco GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking in Portishead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sysco and its values. This will help you connect your skills and experiences to what they’re looking for, showing that you’re not just another candidate.
✨Tip Number 2
Practice your Swedish! Since this role requires bilingual skills, brush up on your Swedish communication. Try role-playing common service desk scenarios with a friend to build confidence in both languages.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you’ve tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the Sysco careers page. It’s the best way for us to get to know you and your potential!
We think you need these skills to ace Service Desk Analyst - Swedish Speaking in Portishead
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is bilingual, make sure to highlight your fluency in both English and Swedish. Use clear examples in your application that demonstrate your ability to communicate effectively in both languages.
Tailor Your CV: Don’t just send the same CV for every job. Tailor it to match the key responsibilities and skills mentioned in the job description. We want to see how your experience aligns with what we’re looking for!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible and avoid jargon. We appreciate clarity and want to understand your qualifications without sifting through fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sysco GB
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Swedish, make sure you practice speaking and writing in both languages. Prepare to answer common interview questions in both languages to demonstrate your proficiency.
✨Know Your Service Desk Tools
Familiarise yourself with ServiceNow and any other ITSM tools mentioned in the job description. Be ready to discuss how you've used these tools in past roles, as well as your approach to logging and resolving incidents.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous positions. Think about specific situations where you resolved issues or improved user satisfaction, as this will highlight your fit for the role.
✨Understand ITIL Principles
Since familiarity with ITIL principles is preferred, take some time to review the basics. Be prepared to discuss how these principles can be applied in a Service Desk environment, showcasing your understanding of best practices.