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- Tasks: Provide top-notch customer service and support sales teams with orders.
- Company: Join Medina Foodservice, a passionate team within the Sysco global family.
- Benefits: Earn £18,122 plus enjoy a fantastic rewards and recognition scheme.
- Other info: Flexible part-time hours with opportunities to grow in a supportive environment.
- Why this job: Be part of a diverse team that values your voice and potential.
- Qualifications: No specific qualifications needed, just a passion for helping others.
The predicted salary is between 18122 - 18122 £ per year.
Part-time Department: Commercial - Commercial Operations Contact Centre – Customer Support Advisor (12 month maternity cover)
£18,122 plus brilliant rewards and recognition scheme
25 hours per week
At Medina Foodservice we are self‑confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world. Medina Foodservice, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.
This is a Part‑time role working 25 hours per week. The shifts are around 5 hours per day, working between 6am–4pm with some flexibility required around busy periods, and weekends on a rota basis. The role is covering a 12‑month maternity cover period.
As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers, being the first point of contact to assist with orders via phone and email. Working in a small team you will also support the field‑based Sales Executives to book appointments and take weekly orders from customers.
Key Activities:
- Providing excellent customer service
- Assisting with orders via phone and email
- Supporting field-based Sales Executives
We are more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Medina and we recognise that Medina Foodservice can only thrive when everyone feels they belong.
We’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Part Time Customer Service Advisor - 12 month maternity cover employer: Sysco GB
Contact Detail:
Sysco GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor - 12 month maternity cover
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medina Foodservice. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations in the role.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Medina values diversity and inclusion, so don’t be afraid to show who you are and how you can contribute to their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Medina family. Don’t miss out on this opportunity!
We think you need these skills to ace Part Time Customer Service Advisor - 12 month maternity cover
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share any relevant experiences where you’ve gone above and beyond to assist someone, as this will resonate with our values at Medina Foodservice.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight skills that match the job description, like communication and teamwork, so we can see how you fit into our small team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, as we appreciate simplicity and clarity in communication, especially in customer service roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sysco GB
✨Know Your Stuff
Before the interview, make sure you understand what Medina Foodservice is all about. Familiarise yourself with their products and values. This will not only help you answer questions better but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Support Advisor, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will highlight your ability to thrive in a fast-paced environment.
✨Be Ready for Flexibility Questions
Since the role requires some flexibility with shifts, be prepared to discuss your availability. Think about how you can accommodate the busy periods and weekends, and express your willingness to adapt to the team's needs.
✨Emphasise Teamwork
Working in a small team is key for this role. Share examples of how you've collaborated with others in previous jobs. Highlighting your ability to support colleagues, like field-based Sales Executives, will show that you're a team player who fits well with their culture.