Part Time Customer Service Advisor - 12 month maternity cover in Newport, Wales

Part-time Department: Commercial - Commercial Operations Contact Centre – Customer Support Advisor (12 month maternity cover) £18,122 plus + brilliant rewards and recognition scheme 25 hours per week Medina Foodservice – Isle of Wight

At Medina Foodservice we are self‑confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world. Medina Foodservice, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.

This is a Part‑time role working 25 hours per week. The shifts are around 5 hours per day, working between 6am–4pm with some flexibility required around busy periods, and weekends on a rota basis. The role is covering a 12‑month maternity cover period.

As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers, being the first point of contact to assist with orders via phone and email. Working in a small team you will also support the field‑based Sales Executives to book appointments and take weekly orders from customers.

• Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
• Achieve set KPI’s in line with Medina Foodservice requirements.
• Calls answered in a timely manner in line with company targets.
• Develop and maintain department structure to understand impact of customer service function across the business.
• Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
• Have a detailed knowledge of allocated customers' business, expectations and requirements.
• Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
• Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
• Ensure that all customer comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure and customer specific requirements.
• Maintain effective communication between customer and Medina Foodservice, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
• Communicate with internal departments to ensure processes run smoothly.

• Previous office/customer service environment required.
• Excellent attention to detail.
• Confident problem solving and decision‑making skills.
• Self‑motivated with a desire to exceed set standards.
• PC Literate.

What you'll get:

• Huge discount on all sorts of lovely food and award‑winning products.
• Recognition awards and incentives.
• Pension.
• Real career opportunities – being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
• And much more…

At Medina everyone is welcome. We don’t want you to ‘fit our culture’ – we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV; we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Medina and we recognise that Medina Foodservice can only thrive when everyone feels they belong. We’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.