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- Tasks: Provide 2nd line technical support and manage IT incidents for end users.
- Company: Leading foodservice supplier in Hemel Hempstead with a focus on exceptional service.
- Benefits: Full-time role with opportunities for skill development and career growth.
- Why this job: Join a dynamic team and make a real difference in tech support.
- Qualifications: Strong knowledge of Microsoft products and excellent customer service skills.
- Other info: Office-based position; daily commuting required.
The predicted salary is between 36000 - 60000 £ per year.
A leading foodservice supplier in Hemel Hempstead is seeking a Services Engineer to provide 2nd line technical support for end user technology. In this full-time role, you will deliver exceptional service, ensuring efficient incident management, and maintain accurate inventory of IT hardware.
A strong knowledge of Microsoft products and excellent customer service skills are essential. The position is fully office-based, and applicants should be comfortable with daily commuting.
2nd Line IT Services Engineer in Hemel Hempstead employer: Sysco GB
Contact Detail:
Sysco GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Services Engineer in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in foodservice or similar industries. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft product knowledge. We all know how crucial it is for a 2nd Line IT Services Engineer. Practise common technical questions and think of examples where you've delivered exceptional customer service.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you’ve tackled tricky tech issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace 2nd Line IT Services Engineer in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 2nd line support and Microsoft products. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can deliver exceptional service. We love hearing personal stories that connect your experience to the role.
Show Off Your Customer Service Skills: Since this role is all about providing top-notch support, make sure to include examples of how you've gone above and beyond for customers in the past. We value great customer service just as much as technical know-how!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Sysco GB
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products and any other relevant technologies. Be prepared to discuss specific tools and how you've used them in past roles, as this will show your technical expertise.
✨Show Off Your Customer Service Skills
Since this role involves providing exceptional service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to highlight your commitment to great service.
✨Understand Incident Management
Familiarise yourself with incident management processes and best practices. Be ready to explain how you would handle various scenarios, as this will demonstrate your problem-solving skills and ability to manage IT issues effectively.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios during the interview. Practice explaining your thought process when troubleshooting issues, as this will help the interviewer see how you approach problems and your technical reasoning.
