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- Tasks: Lead Major Incident management to ensure swift service restoration across Europe.
- Company: Join a dynamic tech company focused on service excellence and innovation.
- Benefits: Enjoy competitive salary, flexible time off, and comprehensive wellbeing support.
- Why this job: Make a real impact by managing critical incidents in a fast-paced environment.
- Qualifications: Experience in IT service operations and fluency in French required.
- Other info: Hybrid role with opportunities for travel and career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The EU Major Incident Manager plays a pivotal role in protecting service availability across the business by leading the end‑to‑end management of all Major Incidents. You’ll drive rapid service restoration, deliver clear and timely communications, and minimise operational impact across multiple European markets. The role demands calm leadership under pressure, strong coordination skills, and the ability to bring together internal teams and external Service Providers to achieve swift, effective resolution.
This is a hybrid position, with occasional travel for site visits, team meetings, or industry events. You will also participate in an out‑of‑hours on‑call rota, including overnight, weekend, and bank holiday cover, supported by an on‑call allowance.
Responsibilities- Assess impact and urgency, declare Major Incidents, and initiate business continuity or disaster recovery procedures when required.
- Lead all service restoration activity, including workarounds and Major Incident calls.
- Coordinate Service Providers, resolver groups, and external suppliers to ensure timely engagement and progress.
- Deliver accurate, concise, and timely outage and business communications throughout the incident lifecycle.
- Drive post‑incident reviews, ensuring root cause identification and strong corrective and preventative action plans.
- Act as an escalation point where ownership or resolution responsibility is disputed.
- Provide technical and process guidance to resolver groups and Service Providers, ensuring a consistent global approach.
- Protect customer business interests by maintaining impartiality across all Service Providers.
- Work closely with Service Managers, Incident Managers, and Change Managers to strengthen the Major Incident process.
- Produce and maintain all Major Incident, Problem Review, and Root Cause Analysis reporting.
- Create problem records and identify systemic weaknesses for handover to the Problem Management team when not actively managing incidents.
You bring solid experience in IT service operations and a strong grounding in ITIL practices, particularly Incident, Request, and Problem Management. You’re confident leading high‑pressure situations, coordinating multiple teams, and communicating clearly with both technical and non‑technical audiences. Your background includes working with complex, highly available technology environments, and you’re comfortable analysing trends, producing clear reports, and influencing others without direct authority.
You’re organised, delivery‑focused, and able to work independently while remaining a strong team player. Adaptability, resilience, and the ability to negotiate effectively in challenging situations are key strengths. A customer‑focused mindset, excellent written and verbal communication skills, and the ability to maintain clarity during fast‑moving incidents are essential. Fluency in French is required for this role.
Benefits- Car/ Travel Allowance: ÂŁ5500 per annum
- Private Medical: Single Cover
- Early Access to Your Earnings: Use our dedicated Wage Stream app to access your earned salary whenever you need it, helping you manage your finances with ease and confidence.
- Flexible Time Off: Take advantage of the option to purchase additional annual leave.
- Comprehensive Wellbeing & Health Support: Benefit from our Employee Assistance Programme, offering confidential mental health support, 24/7 GP appointments, physiotherapy, flu vaccinations, eye tests and a wide range of health services for you and your family.
- Competitive Pension Scheme: Secure your future with our robust pension plan designed to help you plan long term.
- Life Assurance: Peace of mind with life assurance coverage designed to protect you and your loved ones.
- Exclusive Discounts: Enjoy access to Sysco Perks, where you’ll find discounts on everything from gym memberships to your weekly grocery shop.
- Special Sysco Product Discounts: Get the chance to purchase our food products at significantly reduced prices.
- Free Mortgage Advice: Navigate the property market with confidence thanks to complimentary expert mortgage guidance.
- Enhanced Family-Friendly Leave: Our policies support you through important life moments, offering greater flexibility and care for you and your family.
EU Major Incident Manager - French speaking in Ashford employer: Sysco GB
Contact Detail:
Sysco GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EU Major Incident Manager - French speaking in Ashford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about openings for roles like the EU Major Incident Manager. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to incident management and ITIL practices. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your calm under pressure! During interviews, share specific examples of how you’ve managed major incidents in the past. Highlight your coordination skills and how you effectively communicated with teams and stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace EU Major Incident Manager - French speaking in Ashford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the EU Major Incident Manager role. Highlight your experience in IT service operations and any relevant ITIL practices, especially around Incident Management. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills: Since this role involves clear communication during high-pressure situations, it’s essential to demonstrate your written communication skills. Use concise language and structure your application well to reflect your ability to convey information effectively.
Highlight Your Leadership Experience: We’re looking for someone who can lead teams under pressure. In your application, share examples of when you’ve successfully coordinated multiple teams or managed incidents. This will show us that you have the calm leadership we need!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Sysco GB
✨Know Your Incident Management Inside Out
Make sure you brush up on your ITIL practices, especially around Incident, Request, and Problem Management. Be ready to discuss specific examples from your past experiences where you successfully managed major incidents, highlighting your calmness under pressure and coordination skills.
✨Communicate Clearly and Confidently
Since this role requires clear communication with both technical and non-technical audiences, practice articulating complex ideas in simple terms. Prepare to demonstrate your ability to deliver concise updates during high-pressure situations, as this will be crucial for the interview.
✨Showcase Your Teamwork Skills
This position involves working closely with various teams and service providers. Be prepared to share examples of how you've effectively collaborated in the past, particularly in challenging situations. Highlight your adaptability and resilience when coordinating multiple teams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving abilities. Think about potential major incident scenarios and how you would handle them. This will show your analytical skills and your ability to drive swift resolutions while maintaining a customer-focused mindset.
