Hybrid Cloud Engineer (Ashford)

We are currently recruiting for 3 Hybrid Cloud Engineers to join the Europe Infrastructure team on a full time, permanent basis, reporting into the Infrastructure Operations Team Lead. Working at a senior technical level, you will be responsible for supporting technical infrastructure solutions, both on premise and in the public cloud, for Sysco Europe. This role will focus on the delivery of a premium support service to our internal customers and help drive business success. Excellent technical skills are a necessity for this role along with the ability to interface with major vendors and internal clients.

This is a hybrid based role based out of our Belfast office, you will be working within a large multinational company, engaging with teams in multiple different locations and regions and some travel within Europe will be required.

Key Accountabilities & Responsibilities:

• ITSM Queue management and adherence to defined SLAs for infrastructure incidents and problems - ensuring your tickets are resolved to the end users satisfaction.
• Work across several infrastructure technologies - compute, storage, cloud, remote desktop etc.
• Follow change management process to document, implement and verify changes.
• Pro-active research, diagnosis, troubleshooting, and identification of solutions to resolve system issues.
• Documentation and knowledge transfer of solutions to peers and end users.
• Taking ownership of reported issues, taking them through to a successful conclusion.
• Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams/vendors to ensure they are resolved within SLA.
• Remediate vulnerabilities identified by Cyber scanning tools or vendor security bulletins.
• Contribute and develop the team knowledge base.
• Mentoring, coaching and point of escalation for team members.
• Environment Monitoring - Working knowledge of the process, key components, and functionality of a monitoring solution.
• Preparation of accurate and timely reports.
• Participation in projects for new acquisitions and new/updated solutions including architecture reviews, implementation tasks and transition into support duties.
• Maintain and build relationships with teams located in different geographical regions (EMEA, NA, LATAM, APAC).
• Assist with the effort to globalize Sysco's infrastructure services.
• Participation in an on call rota to provide support outside of working hours.

About you:

To be successful in this role you will have extensive experience supporting Enterprise Infrastructure and experience of working in a third Line IT Support team with the ability to diagnose and troubleshoot technical issues. You must have excellent communication skills and attention to detail skills and possess the ability to work calmly and methodically under pressure. Skills wise you will be competent in the use of cloud platform management Azure/AWS, ITIL, and virtualisation platform management - Nutanix/VMWare/Hyper-V. You'll have experience with Storage Management Dell Compellent/PowerStore/PowerScale, HPE Nimble, Software defined, Hardware platform management Dell/HP Server & Storage hardware and Windows Server management inc Roles & Features (Active Directory / DNS / DHCP / Group Policy / Certificate Services). It would be highly beneficial to have a working knowledge of backup products/strategies, network infrastructure, High Availability infrastructure, Disaster Recovery and Business Continuity strategies.