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- Tasks: Be the first point of contact for customers and ensure their needs are met.
- Company: Join Sysco, a leading foodservice provider with a passion for customer service.
- Benefits: Competitive pay, flexible working, wellness days, and career growth opportunities.
- Other info: Exciting new facility opening in Belfast with plenty of room for personal development.
- Why this job: Make a real impact in a dynamic environment while building strong customer relationships.
- Qualifications: Strong communication skills and a passion for delivering excellent customer service.
The predicted salary is between 27400 - 30000 £ per year.
Join Our Team at Sysco - Exciting Opportunities Await
Entry rate £13.19 p/h Increase after 12 months
- Wellness day
- Service days
- Discounted staff sales
- Expert Training & Development
At Sysco, our success is powered by passionate, dedicated people who go above and beyond to deliver every day. We deliver opportunities to our colleagues ensuring that we can all thrive in work and beyond. We deliver the potential of food and drink to our customers, supporting thousands of cafes, restaurants and bars to thrive every day. We deliver new thinking, technology and talent to our industry. We deliver support and commitment to our communities, making a lasting impact.
Be Part of Something Big - Sysco's New Chapter in Northern Ireland
We are expanding our presence in Northern Ireland with the opening of our brand-new, state-of-the-art "Sysco Belfast" facility at Nutts Corner, Co. Antrim. This is a transformational step for our business in Northern Ireland, bringing enhanced capacity, efficiency, and career growth opportunities. We are looking for talented individuals to join us on this exciting journey.
Join Us and Grow Your Career
We are seeking passionate, ambitious, and driven individuals who want to be part of a team shaping the future of foodservice across the island of Ireland. Whether you are an experienced professional or looking for your next challenge, now is the perfect time to join us. As part of our recipe for growth, we are looking for Contact Centre Executives to join our team, in our new Belfast facility. This role will play a key part in the overall growth of the organisation along with helping to maintain our core ethos here at Sysco - keeping the customer at the heart of everything we do. Be part of something bigger. Be part of Sysco. Apply today.
Summary:
If you are a self-starter, who is driven by the opportunity, in a customer facing environment where there is always a solution to succeed, then this is a role for you. You will be an ambassador for Sysco in all that you do, working with integrity and a strong sense of customer first, you will be passionate about consistently delivering on the Customer Experience we promise to our Customers.
Key Accountabilities:
- Act as the first point of contact with our customers through our contact channels, consistently displaying full ownership of customer requests.
- Increase our customer's awareness of Sysco while working to ensure their relationship with us is strong.
- Constantly put the customer at the heart of everything you do.
- Process all customer enquiries, orders and general administration timely and accurately.
- Develop and maintain product knowledge of our products and the prices while also being market aware of our competitors.
- Able to take on board ongoing training and development, and strives to become better.
- Build long-term sustainable working relationships with customers and related parties by being the Voice of Sysco.
- Have the attention to detail.
- Liaise with and support our field-based Sales Representatives to ensure that customers' pricing and orders are processed timely and accurately.
Requirements:
Essential:
- Willingness to engage in conversations with customers to determine suitability of products.
- Capability of proving credibility with customers and building strong customer relationships.
- Motivated and driven to deliver on time for our customers.
- Excellent and accurate literacy and numeracy skills, attention to detail.
- The ability to work in a busy environment.
- Outstanding organisation skills and ability to prioritise work.
- A keen interest in delivering superb customer service by seeing issues through to resolution.
- A proactive approach to problem solving and issue resolution.
- Flexible with the ability to work to across multiple shift patterns.
Desirable:
- Experience in a similar role, which is an order capture role with some customer service elements, is preferred.
- Proficient in Microsoft Outlook, Word & Excel and the ability to work with multiple IT applications in your day to day role.
- Knowledge of Salesforce is desirable.
- Ability to think creatively in proposing customer solutions.
On Offer:
- Flexible working possible - potential for hybrid / home working
- Competitive Salary
- Enhanced Annual Leave
- Company Pension
- Group Life Scheme
- Wellbeing Day
- Service Recognition
- Learning & Development Programmes
- STAR Award
- Sysco Discounted Staff Purchase Scheme
- Bike to Work Scheme
- Lifestyle Savings Platform on a number of well-known brands and retailers
- Maternity & Paternity Pay
- Tuition Reimbursement Scheme
- Sick Pay
- Strong Career Progression Opportunities
- Employee Assistance Programme
The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business. Sysco is an Equal Opportunity Employer.
Contact Centre Executive - Sysco Belfast employer: Sysco Foods NI Limited
Contact Detail:
Sysco Foods NI Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Executive - Sysco Belfast
✨Tip Number 1
Get to know Sysco! Research the company culture, values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering an exceptional customer experience, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former Sysco employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Sysco family.
We think you need these skills to ace Contact Centre Executive - Sysco Belfast
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about joining Sysco and contributing to our mission of delivering exceptional customer experiences.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we're looking for in a Contact Centre Executive!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Sysco Belfast.
How to prepare for a job interview at Sysco Foods NI Limited
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Sysco's products and services. Familiarise yourself with their mission to keep customers at the heart of everything they do. This will help you demonstrate your passion for customer service and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Sysco values individuals who can build strong relationships, so be ready to discuss how you've handled challenging situations and turned them into positive outcomes.
✨Be Proactive and Solution-Oriented
During the interview, highlight your proactive approach to problem-solving. Sysco is looking for self-starters who can think creatively when proposing solutions. Share instances where you've identified issues and taken the initiative to resolve them effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about Sysco's training and development opportunities or how they measure success in the Contact Centre Executive role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.