Sysco Environmental Ltd is a growing occupational hygiene and environmental consultancy dedicated to helping businesses create safer and healthier workplaces.
Due to continued growth, we are looking for a confident, organised and personable individual to join our team in a client-focused customer service role.
About the Role
Full or Part time available
This is not a cold-calling or hard sales position. Instead, the role focuses on maintaining strong relationships with existing clients, providing excellent customer service and ensuring clients feel supported and valued.
We are looking for someone with a naturally positive and engaging personality who enjoys speaking with people and building professional relationships.
The ideal candidate will be comfortable picking up the phone and having relaxed, professional conversations with clients by checking in, maintaining relationships and helping ensure excellent ongoing customer experience.
No technical environmental knowledge is required, as full support and guidance will be provided.
This role would suit somebody who:
- enjoys communication and relationship-building,
- is proactive and organised,
- works well independently,
- and takes pride in delivering excellent customer service.
Key Responsibilities
- Maintaining regular communication with existing clients
- Building and strengthening long-term customer relationships
- Carrying out friendly follow-up and “check-in” calls with clients
- Supporting customer retention and client satisfaction
- Assisting with account management administration
- Updating internal systems and maintaining accurate records
- Managing emails, schedules and customer information
- Supporting the wider team
- Identifying opportunities to improve client experience and communication
- Working proactively and independently while supporting the wider team
What We’re Looking For
We are looking for someone who demonstrates:
Confident speaking with people over the phone and building rapport naturally.
Positive and approachable personality
Friendly, professional and engaging with clients and colleagues alike.
Strong organisational skills
Able to manage tasks, communications and follow-ups efficiently.
Accurate with administration, notes and record keeping.
Able to work on your own initiative and manage responsibilities independently.
Team player
Willing to support colleagues and contribute positively to the business.
- Previous customer service or administration experience
- Good telephone manner
- Strong interpersonal and communication skills
- Basic administrative and computer skills
- Ability to build positive client relationships
- Professional and organised approach
Desirable (but not essential)
- Experience in account management or client support
- Experience working in a fast-paced office environment
Ideal Candidate Personality
We are looking for somebody who is:
- Mature and professional
- Naturally talkative and personable
- Positive and confident
- Comfortable building relationships over the phone
- Reliable and self-motivated
No formal educational qualifications are required.
We are more interested in personality, communication skills, reliability and attitude.
Why Join Sysco Environmental Ltd?
- Friendly and supportive working environment
- Opportunity to grow within a developing business
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Contact Details:
Sysco Environmental Limited Recruitment Team
