At a Glance
- Tasks: Lead and inspire a team of Lead Generation Executives to achieve sales goals.
- Company: Join Brakes, the UK's largest foodservice supplier with a vibrant culture.
- Benefits: Competitive salary, huge discounts on food, generous holiday allowance, and recognition awards.
- Other info: Diverse and inclusive culture where your unique talents are celebrated.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: 2+ years in a team manager role, ideally in a contact centre with sales experience.
The predicted salary is between 30000 - 36000 £ per year.
We are currently recruiting for a Team Manager to join the Lead Generation team in our Tamworth Contact Centre. Responsible for leading and motivating a team of up to 12 Lead Generation Executives, the Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised.
Typical responsibilities include:
- Direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, including participation in projects as required by the business.
- Identify opportunities to improve revenue and customer experience.
- Responsible for sales pipeline prospecting.
- Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- Coaching, advisory, co-ordinating and delivering.
To be successful, the post holder will be required to explain goals and objectives clearly and deliver important messages to teams. KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.
About You
- Natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years' experience at team manager or supervisor level, ideally in a contact centre environment managing a sales-based team.
- Results orientated - confident, self-motivated and positive attitude with strong commercial awareness.
- A customer-centric approach to business in all dealings with customers, peers, staff and suppliers.
- Ability to proactively give feedback and act on feedback given - champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications.
- Excellent communication, influencing and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline-driven environment.
- Role model Brakes values at all times.
- Ability to build and maintain good working relationships at all levels.
- Leads, inspires and promotes confidence within a team.
- Exceptional customer handling skills and experience with strong problem-solving capabilities.
Benefits
- A competitive salary.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance, with option to purchase more.
- Recognition awards and incentives.
- Pension.
- Real career opportunities – being part of Sysco, the world's leading foodservice business, opens up a world of possibility.
- And much more....
At Brakes, everyone is welcome. We actively celebrate the unique talents of each and every colleague. We are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes.
New Business Team Manager in Tamworth employer: Sysco Corporation
Sysco Corporation is an excellent employer, offering a dynamic work environment in Ashford that fosters collaboration and innovation within the European Supply Chain & Merchandising Technology Team. With flexible hybrid working arrangements, employees benefit from a supportive culture that prioritises professional growth and development, ensuring that every team member can thrive and contribute meaningfully to impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land New Business Team Manager in Tamworth
✨Tip Number 1
Get to know the company inside out! Research Brakes, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your experience aligns with leading a team and driving results. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace New Business Team Manager in Tamworth
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading and motivating teams. We want to see how you've empowered others and driven results in your previous roles.
Be Customer-Centric:Since this role is all about enhancing customer experience, share examples of how you've put customers first in your past positions. We love seeing a strong customer-centric approach in applications!
Tailor Your CV:Don’t just send the same CV everywhere! Tailor it to match the job description. Use keywords from the posting to show us you’re a perfect fit for the Team Manager role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Sysco Corporation
✨Know Your Team Management Skills
Make sure you can talk confidently about your experience in managing teams, especially in a sales environment. Prepare examples of how you've motivated your team and improved performance, as this will show that you're the right fit for leading the Lead Generation Executives.
✨Demonstrate Your Customer-Centric Approach
Be ready to discuss how you prioritise customer satisfaction in your previous roles. Share specific instances where you've gone above and beyond to enhance the customer experience, as this aligns perfectly with the values of the company.
✨Showcase Your Problem-Solving Abilities
Prepare to share examples of challenges you've faced in a team management role and how you resolved them. Highlight your problem-solving skills and how they contributed to achieving team goals, which is crucial for this position.
✨Familiarise Yourself with Company Values
Research Brakes' values and culture before the interview. Be prepared to discuss how your personal values align with theirs and how you can contribute to defining and enhancing their culture, as they are looking for someone who can help shape it.
