At a Glance
- Tasks: Lead a team to enhance customer satisfaction and resolve complex inquiries.
- Company: Join Brakes, the UK's largest foodservice supplier with a passion for food.
- Benefits: Competitive salary of £33,500, generous holiday, and fantastic product discounts.
- Other info: Flexible working hours and opportunities for ongoing training and development.
- Why this job: Make a real impact in a diverse and inclusive environment while driving team performance.
- Qualifications: Experience in coaching teams and managing multiple stakeholders is essential.
The predicted salary is between 33500 - 33500 £ per year.
We are looking for a proactive and detail-oriented Customer Service Manager to enhance customer satisfaction and loyalty by supporting initiatives and providing direct support to customers and internal teams. You’ll have a valid full scope of customer incentives. Act as a liaison across teams to ensure root causes of issues are resolved, ensuring complex inquiries and audit disputes are handled professionally, providing data-driven solutions. Manage a team of administrators, including the resolution team to drive team performance by setting expectations, managing change, and consistently providing feedback and coaching.
Requirements:
- Analytical thinking and the ability to create data-driven change plans
- Experience coaching a team, and people management, driving performance across multiple sites
- Extensive experience balancing operational needs, customer and commercial expectations
- The ability to manage change within a team and influence others
- Multiple stakeholder management skills that drive a culture of two-way feedback
- A focus on continuous improvement and using data insights, trends, and team input to improve processes
- Experience using Microsoft Office, knowledge of SAP and CRM systems (e.g., Salesforce)
- Foodservice operational experience desirable
- CPC holder desired or someone with the willingness to acquire CPC within your first year
Diversity & Inclusion:
At Brakes everyone is welcome. We don't want you to fit our culture; we want you to help define it, and we actively celebrate the unique talents of each and every colleague. We don't just look at your CV, we're more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
About Brakes:
Brakes is built on a passion for food and feeding the nation, we are the UK's largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation's most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we're growing!
Compensation & Benefits:
£33,500 plus great benefits! Requirement: any 5 from 7 days with the flexibility to work day shift between 9:00 and 17:00 typically Monday to Friday (39 hrs). We take care of our people. On our team, you’ll be able to take your pick from everything from a pension scheme and generous holiday to family-friendly flexibility and ongoing training. You’ll get fantastic discounts on our delicious products too.
Customer Service Manager employer: Sysco Corporation
Brakes is an exceptional employer that prioritises employee growth and inclusivity, making it a fantastic place for a Customer Service Manager to thrive. With a commitment to fostering a diverse culture, employees are encouraged to define the company’s values while enjoying comprehensive benefits, including generous holiday allowances and ongoing training opportunities. Located at the heart of the UK's foodservice industry, Brakes offers a dynamic work environment where your contributions directly impact customer satisfaction and loyalty.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Brakes on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Service Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. Think about how you can showcase your analytical thinking and experience in driving performance. We want to see how you can bring data-driven solutions to the table!
✨Tip Number 3
Show off your coaching skills! Be ready to discuss specific examples of how you've managed teams and improved processes in the past. Highlight your ability to influence others and foster a culture of feedback – that’s what Brakes is all about!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in being part of our diverse and inclusive culture.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to know who you are beyond your CV. Share your experiences and how they relate to the Customer Service Manager role – it’ll help us see if you’re a good fit for our team.
Be Specific About Your Experience:Make sure to highlight your relevant experience in coaching teams and managing performance. Use specific examples that demonstrate your analytical thinking and ability to drive data-driven change. This will show us you’ve got what it takes to enhance customer satisfaction!
Tailor Your Application:Don’t just send a generic application! Tailor your cover letter and CV to reflect the skills and experiences mentioned in the job description. We love seeing how you can contribute to our culture of continuous improvement and two-way feedback.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team at Brakes!
How to prepare for a job interview at Sysco Corporation
✨Know Your Customer Service Inside Out
Make sure you understand the ins and outs of customer service management. Brush up on common challenges in the industry, especially those related to foodservice. Be ready to discuss how you've tackled similar issues in the past and how you can bring that experience to Brakes.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully coached and managed teams before. Highlight your approach to setting expectations and providing feedback. Brakes values a culture of two-way feedback, so be ready to discuss how you foster that within your team.
✨Data-Driven Decision Making
Since the role involves creating data-driven change plans, come prepared with examples of how you've used data insights to improve processes. Familiarise yourself with tools like Microsoft Office, SAP, and CRM systems, as these will likely come up during your chat.
✨Embrace Diversity and Inclusion
Brakes is all about celebrating unique talents and fostering an inclusive culture. Be ready to share your thoughts on diversity in the workplace and how you can contribute to a positive environment. Show them that you’re not just a fit for their culture, but someone who can help define it.
