Syracuse University London forms part of the global network of study abroad programs overseen and supported by Syracuse University, Syracuse, New York, U.S.A. The Syracuse University London centre hosts around 600 students per year in fall and spring semesters; employs 20 permanent administrative staff members and 60 adjunct faculty members; offers 50-60 Syracuse University-approved courses/modules each term across 35 disciplines; and runs 200+ class field trips and a robust internship program, in addition to an intensive summer session.
This full-time, 6-month contract position provides administrative support to the programming and reception teams. This role draws on a variety of administrative talents and is ideal exposure for a candidate interested in the study abroad sector
Main responsibilities
Transitions and Logistics
- Assist the programming staff as needed in student arrivals, orientations, and departures
- Support the Student Guides (temps) during arrivals
- Support and provide back-up on other aspects of transitions and logistics as needed
Programming Administrative Support
Provide administrative support to Program Office and Reception Team assisting in student events and educational activities. typical tasks may include the following, under direction of programming staff:
- Data entry
- Managing records in the student database
- Filing/Scanning, Photocopying
- Registering students for activities and distributing tickets
- Supporting Program Office staff in making bookings.
- Drafting communications on behalf of Program Office staff
- Creating posters and brochures for Program Office activities
- Ordering supplies, updating forms
- Responding to emails
- Ensuring vendors are paid on time
- Taking minutes in staff meetings and distributing
- Setting up student events and ordering catering
Reception Support
- Promote a welcoming, calm supportive environment to all students, staff and visitors
- Respond to all face-to-face, telephone and email enquiries professionally and timely, referring to other teams and resources when appropriate.
- Support team members with day to reception duties
- Adhere to all health, safety and security protocols/policies
- Assist with and provide a 'hands on' approach with all rental/room bookings and student events.
- Perform security tasks following the center security protocols
Diversity and Inclusion
- Continually develop awareness and knowledge of the ways diversity, equity, inclusion and accessibility shape and impact students' experiences
- Respond supportively and appropriately to all student concerns about experiences relating to DEIA
- Promote DEIA as an essential part of student wellbeing
- Actively support and contribute to DEIA initiatives and activities.
Person specification skills
- Bachelor's degree preferred
- Excellent written and verbal communication skills
- Outstanding accuracy with administrative details
- Experience with office platforms e.g. spreadsheets, instant messaging, email
- Prior work experience in an education, customer service setting
- Excellent time and workload management
Demeanor
- Commitment to high-quality undergraduate student support, wellbeing, and programming
- Ability to respond calmly to urgent or crisis situations
- Sensitivity to students who are struggling or vulnerable
- A passion for student equity, diversity, and inclusion
- A team player with a positive and supportive attitude
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Contact Details:
Syracuse University London Recruitment Team
