IT Support Engineer in Hampshire

SYOS is a pioneering company focused on developing industry-leading utilitarian autonomous vehicles across air, land, and sea. SYOS' family of utilitarian vehicles are all powered by SYOS’ control system with various advanced computer vision, swarming, and communication systems. As an IT Support Engineer, you will be a key contributor to maintaining and advancing SYOS' IT infrastructure and security posture in the United Kingdom. You will play a critical role in ensuring the stability, security, and continuous improvement of our IT systems while working under the strategic direction of our IT Manager. This is a permanent UK-based role where you will take ownership of day-to-day IT operations across our UK sites and provide essential support as business needs evolve.

Job Responsibilities:

• Provide advanced technical support for user hardware, software, and network infrastructure across UK operations, ensuring minimal disruption to business-critical activities.
• Take ownership of incident and problem management, handling complex technical challenges independently with timely resolution and thorough documentation.
• Monitor system performance, implement optimisation strategies, and oversee backup, patching, and disaster recovery processes for UK systems.
• Develop and deploy security solutions in response to vulnerability alerts within strict timeframes, ensuring compliance with Cyber Essentials Plus standards and defence industry security requirements.
• Support IT projects, system upgrades, testing, and rollouts across UK sites.
• Proactively identify IT risks and opportunities for infrastructure improvement.
• Create and maintain comprehensive technical documentation for systems, processes, and procedures.
• Manage IT asset tracking, stock levels, and vendor relationships for procurement and escalated support.
• Collaborate with the IT Manager on strategic IT development plans and security initiatives.
• Provide mentorship and guidance to junior IT support staff as the team grows (subject to resource planning).

Required Skills and Experience:

• 3+ years of experience in 2nd line IT support or systems administration.
• Strong expertise in Microsoft Windows 11, Windows Server, and M365 administration.
• Proven experience with Group Policy and Intune configurations.
• Experience implementing and managing internet and email filtering solutions.
• Solid networking knowledge including firewalls, Wi-Fi, TCP/IP, DNS, and DHCP.
• Mobile device support and MDM platform administration experience.
• Hands-on experience supporting Microsoft Exchange, Teams, and SharePoint.
• Strong understanding of ITIL processes and experience with ITSM tools.
• Demonstrated ability to work autonomously and take ownership of complex technical challenges.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Strong communication and customer service capabilities.
• Experience working within environments requiring strict security and regulatory compliance, ideally in defence or aerospace sectors.

Preferred Qualifications:

• Linux (Ubuntu) administration experience.
• Experience with virtualisation technologies (VMware, Hyper-V).
• Cloud platform experience, particularly with Intune, Azure, or AWS.
• Demonstrated experience with Cyber Essentials Plus standards and auditing processes.
• PowerShell scripting and automation capabilities.
• Microsoft certifications (MCSA, Azure Administrator, etc.).
• CompTIA A+/Network+ or CCNA certifications.
• ITIL Foundation certification.

What We Offer:

• A dynamic and fast-paced environment working on state-of-the-art autonomous vehicle technology.
• Opportunities for career growth and professional development in a high-tech, innovative team.
• Competitive salary and benefits package.
• Autonomy to shape and lead UK IT operations.
• Continuous learning opportunities in cutting-edge cybersecurity and infrastructure technologies.
• Close collaboration with international teams across New Zealand.

Location: This role is based on site in Fareham, UK, working closely with our IT Manager and collaborating with our international team.

Security Requirement: To be eligible for this role, you must be able to meet the Baseline Personnel Security Standard (BPSS). This includes confirming your identity, legal right to work in the UK, recent employment history, and criminal record (unspent convictions only). Unfortunately, we're unable to consider applicants who cannot meet these requirements and are unable to provide visa sponsorship for this position. During the recruitment process, we only ask questions to confirm your eligibility to apply for clearance. We do not collect personal or sensitive information used in the clearance process itself.

Please note: We kindly ask that recruiters and recruitment agencies do not contact us regarding this role.