Software Licensing Consultant

Warrington and/or Remote - United Kingdom

Delivery & Operations

Full Time

Overview

Consultantsdevelop,deliverand managehigh endIT Asset Management (ITAM)consultancy services into enterprise organisationsespecially in the key areas of software licensing, compliance and optimisation reporting,Hardware Asset Management(HAM),Cloud migration, ITAM policy and process,and audit support.

The LicensingConsultant is a senior member of ourmanaged service and consultancy delivery teams. As well asengaging directly with theclientandleadingthe deliveryofdeliverables to supportmanaged services and other engagements,Consultantsare also expected to pro-actively pursue software publisher specialisms,showcaseexpertiseinternally and externally,and developjunior members of the team.

The role requires an eye for detail,an analytical mindsetandexperiencehelping clients to realise thewiderbenefitsof effective IT AM over and above software licence compliance.Consultantslead on thedelivery ofOptimisedLicence Positions(OLP’s)for complex publishersto clients as well as answering client queries. Theyare responsible forthe successful delivery of managed service andprofessionalservicesengagements and the continuous improvement ofSynyegamaterials.

Responsibilities

Delivery

• Proactively managingand deliveringservices to clients ensuring a consistently excellent level of service.
• Ensuringclientobjectivesare met and that the client derives the best possible value from their software licensing arrangements.
• Developingclient engagement practices including, but not limited to, technical solutions, process and project management, software assetmanagementand wider ITAM practices.
• Leadingthe delivery of more complex pieces of consultancy such a Target Operating Model (TOM) creation and implementationor Cloud Migrations.
• Supportingand advisingon commercial discussions and deal preparation strategy and tactics.
• ProducingaccurateELPs from a variety of data sources for various software publishers.
• ProducingOptimised Licence Positions (OLPs), includingdetailedlicence optimisationandriskremediation options.
• Translating delivery activity into a measurable risk and optimisationnarrative,anddelivering this narrative to clients and internally inSynyega.
• Maintaining service documentation such as risk logs, opportunities trackers and service RAID logs.
• Supportingclients in audit defence strategies and environments.
• Operatingas part of theSynyegateam, contributing to client engagement planning and delivery.
• Maintainingup to date industry knowledge ofpublisherlicensing,policiesand practices.
• Creationand deliveryoftraining to support embedding the ITAM practice.

Client Management

• Acting as a trusted partner to clients, buildingtrustand strengthening relationships withallstakeholders.
• Maintainingclear expectations onservicescope,timelinesand outcomes.
• Providingconcise executive-level updates including risksand opportunities, options formitigation andclear calls to action.

ContinuousImprovement & Business Development

• Supportingsales activities in new and existing customer accounts,for example by providingpublishersubject matterexpertise.
• Defining,maintaining,improvingand monitoringSynyegadocumentation, report templates, deliverystandardsand working practices across the team.
• Developinginternal processes to ensureSynyegaservices areefficient and cost/resourceeffectiveanddelivered to a high standard.
• Contribute to the development and on-going improvement ofbusinessservices.
• Assistwith the training,mentoringand development ofthe ITAM Delivery team.

Team Management

• Managinga small team, providing guidance,supportand performance feedback.
• Fosteringa positive team culture that encourages collaboration,innovationand continuous improvement.
• Providingongoing coaching and mentoring to team members, supporting their professional growth.
• Supportingin resourcing activities, including recruitment, onboarding,trainingand forecasting.

Experience & Skills

• In depth software licensing working knowledge and experience, minimum of 5 years, ideally gained from apublisher,vendor, reseller, consultancy, or end user environment.
• Abilityto translate technical delivery activity into financial, commercial, and risk-based client value.
• Experience delivering compliance positions using dedicated SAM tools such as Flexera, SNOW, Service Now SAM Pro, USU Licence Manager orXensam.
• Experience delivering software licence compliance positions in / for a complex medium to large organisation.
• Data handling and analysis experience gained from an ITAM environment.
• PublisherSpecialist on at least one top tierpublisher; Microsoft, Oracle, IBM, SAP, etc.
• Excellent working knowledge and experience of data centre and cloud computing environments.
• Understanding of Statements of Work (SOWs), scope management, and formal change control.
• Strong written and verbal communication skills.
• Must have the right to work in the UK, be a UK resident for a minimum of 5 years and be able to attainUK Government SC Clearance.
• Experience managing or leading a team.
• Experience within central government or regulated sectors.
• Experience leading delivery of an ITAM function or managed service.
• Advanced Microsoft Excel skills.
• Experience of specific IT Asset Management discovery tools (e.g., Flexera, Snow, USU, ServiceNow, RV Tools, SCCM).
• Wider softwarepublisherlicensing experience (e.g. Oracle, SAP, IBM, VMware etc.).
• Cloud computing data handling and analysis.
• Experience using Jira / Confluence andClickUp.

Qualifications

Degree (BSc/BA or equivalent) or relevant IT experience.

You may have gained relevant experience from a variety of backgrounds and for the right person we will provide training and support to help you become successful in this role.

Languages

English: excellent verbal and written skills are essential.

EU languages desirable (but not essential) such as: German, Italian, French, Spanish.

Benefits

• Flexible office/remote working.
• 25 days annual leave (plus public holidays).
• Enrolment into company pension scheme.
• Life Assurance provided by the company.
• Health Insurance.

Location

We will only consider applications from within the United Kingdom. Remote working is available with travel to our offices and on-site whenrequired.