At a Glance
- Tasks: Lead operational delivery and manage relationships for strategic accounts in a dynamic environment.
- Company: Join Synyega, a growing company in complex and governed environments.
- Benefits: Enjoy flexible working, 25 days annual leave, health insurance, and a pension scheme.
- Other info: Opportunity for career growth and involvement in continuous improvement projects.
- Why this job: Make a real impact by managing key client relationships and driving successful delivery.
- Qualifications: 5+ years in Service Delivery or Strategic Account Management with strong communication skills.
The predicted salary is between 60000 - 80000 € per year.
As Synyega continues to grow its presence within complex and highly governed environments, we are seeking an experienced Senior Service Delivery Manager to own the operational delivery and relationship management of assigned strategic accounts. This hybrid role combines structured service delivery leadership, commercial boundary management, and strategic stakeholder engagement. The role acts as the operational “front door” for key clients — ensuring governed, controlled, value‑led delivery while protecting Synyega’s commercial position and delivery capacity. The successful candidate must have the right to work in the UK, be a UK resident for a minimum of 5 years and be able to attain UK Government SC Clearance.
Responsibilities
- Account Ownership & Client Interface
- Act as the primary operational point of contact for assigned strategic account streams
- Lead structured governance rhythms (weekly, monthly, steering committees)
- Translate client objectives into prioritised and controlled delivery plans
- Set and reinforce clear expectations on scope, timelines, and outcomes
- Provide concise executive‑level updates including risks, mitigations, and decisions required
- Scope Control & Commercial Guardrails
- Operate delivery in line with agreed Statements of Work (SOWs)
- Apply disciplined change control (distinguishing goodwill support from formal change requests)
- Track and make visible effort delivered outside scope
- Protect margin while maintaining long‑term relationship equity
- Support structured trade‑off discussions (effort, sequencing, cost, impact)
- Escalation & Governance Management
- Establish clear escalation pathways and severity definitions
- De‑escalate issues early and factually
- Maintain structured RAID logs (Risks, Assumptions, Issues, Dependencies)
- Reduce reactive firefighting through clarity, intake processes, and expectation management
- Multi‑Workstream Delivery Coordination
- Coordinate delivery across multiple concurrent workstreams
- Maintain milestone tracking, dependency management, and sequencing
- Facilitate structured decision‑making forums
- Ensure actions, owners, and deadlines are clearly captured and closed
- This role provides delivery leadership but does not line‑manage functional teams. In future, this role may be expected to line‑manage within the Project Management function.
- Contribute to continuous improvement and innovation projects and programmes for strategic accounts
- Maintain an ongoing benefits realisation log aligned to client objectives
- Translate delivery activity into measurable financial, risk, and optimisation impact
- Capture and evidence realised savings, compliance improvements, and operational efficiencies
- Lead value storytelling within governance forums and QBRs
- Support renewal and growth discussions through evidence‑based reporting
Relationship & Stakeholder Management
- Build trust‑based relationships with mid‑tier and senior stakeholders
- Confidently challenge when required while maintaining professionalism
- Tailor communication style to technical, operational, commercial, and executive audiences
- Create psychological safety for internal delivery teams to elevate concerns appropriately
Experience & Skills
- 5+ years’ experience in Service Delivery, Strategic Account Management, or Programme environments
- Demonstrable understanding of IT Asset Management (ITAM), FinOps, or complex software licensing environments
- Ability to translate technical delivery activity into financial, commercial, and risk‑based client value
- Strong understanding of Statements of Work (SOWs), scope management, and formal change control
- Proven experience managing escalations calmly and constructively
- Experience coordinating multi‑workstream delivery in complex environments
- Strong written and verbal communication skills, including governance reporting
- Commercial awareness and understanding of effort tracking, prioritisation, and margin impact
- Exposure to structured project management methodologies
- Experience within central government or regulated sectors
- ITIL Foundation or equivalent service governance exposure
- Project Management Certification
- Familiarity with licensing compliance risk, cloud cost optimisation, or audit defence environments
Behaviours
- Calm under pressure
- Structured and organised thinker
- Confident in boundary‑setting
- Relationship‑focused without over‑accommodating
- Delivery‑biased with strong follow‑through
- Comfortable operating with ambiguity while maintaining control
Flexible office/remote working. 25 days annual leave (plus public holidays). Company pension scheme. Life assurance. Health insurance.
Senior Service Delivery Manager employer: Synyega
Synyega is an exceptional employer that prioritises employee growth and well-being, offering a flexible hybrid working environment that fosters collaboration and innovation. With a strong focus on structured service delivery and strategic stakeholder engagement, employees are empowered to take ownership of their roles while benefiting from comprehensive support, including 25 days of annual leave, health insurance, and a company pension scheme. The culture at Synyega encourages continuous improvement and values the contributions of each team member, making it an ideal place for professionals seeking meaningful and rewarding careers in complex environments.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Service Delivery Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery and stakeholder management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Don’t forget to research the company thoroughly! Understand their values, recent projects, and challenges they face in the market. This knowledge will not only impress during interviews but also help you tailor your responses to align with their needs.
✨Tip Number 4
Apply through our website for a smoother process! It’s often easier to get noticed when you apply directly. Plus, we love seeing candidates who take that extra step to engage with us directly. Good luck!
We think you need these skills to ace Senior Service Delivery Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service delivery and relationship management. We want to see how your skills align with the specific responsibilities mentioned in the job description.
Showcase Your Achievements:Don’t just list your duties; share concrete examples of how you’ve successfully managed accounts or led projects. We love seeing quantifiable results, so include metrics where possible to demonstrate your impact.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your experience and avoid jargon unless it’s relevant. We appreciate clarity as much as you do!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Synyega
✨Know Your SOWs Inside Out
Make sure you’re familiar with Statements of Work (SOWs) relevant to the role. Be ready to discuss how you’ve managed scope control and change requests in past positions. This shows you understand the importance of maintaining commercial guardrails while delivering value.
✨Prepare for Governance Discussions
Since this role involves leading structured governance rhythms, practice articulating how you would set clear expectations and manage escalations. Think of examples where you’ve successfully navigated complex stakeholder environments and maintained clarity in communication.
✨Showcase Your Relationship Management Skills
Be prepared to discuss how you build trust-based relationships with stakeholders. Share specific instances where you’ve confidently challenged decisions while maintaining professionalism. This will demonstrate your ability to balance relationship-building with effective boundary-setting.
✨Highlight Your Multi-Workstream Coordination Experience
Think about times when you’ve coordinated delivery across multiple workstreams. Be ready to explain how you tracked milestones and managed dependencies. This will illustrate your organisational skills and ability to maintain control in complex environments.
