Syntrace builds conversational knowledge for institutional investors. We capture, organize and synthesize private conversations into source-backed knowledge a firm can build on.
We are now hiring a Customer Success Manager, based in London.
You will own our customers across the UK after they sign. You will run onboarding, make sure every team gets value from the first week and grow accounts from a few users to the whole firm. You will work closely with our commercial team and bring what you learn back to product.
Our users trust us with the most sensitive conversations they have. That makes security part of the product, not a feature on top of it. You will be the person customers call when they need to know their information is safe.
What you bring:
- Several years in customer success or account management at an enterprise SaaS company.
- A record of driving adoption and expansion in demanding accounts.
- Genuine curiosity about how investors work.
What you get:
- A founding role on the commercial team.
- A senior team that has scaled companies before.
- A product that solves a problem your customers already recognize.
#J-18808-Ljbffr
Customer Success Manager employer: Syntrace
At Syntrace, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Sales Development Representative in London, you will have the unique opportunity to work closely with our Founding CRO, gaining invaluable insights and mentorship while contributing to a product that truly resonates with our clients. With a clear path for career advancement and a commitment to professional growth, Syntrace is an excellent employer for those looking to make a meaningful impact in the finance sector.
