Practice Manager in Slough

CQC Registered Practice Manager (UK ONLY), full-time, permanent position

Salary: £50-58K pa (depending on experience)

Weekly hours: Monday – Friday 9:00-17:00

Place of work: On-site 4 days a week and up to 1 remote working day (if/as needed). Should be prepared to be on-site daily if required and live within 45 minutes commute to Twyford near Reading. The clinic may move to another site within a 45 minute drive from Reading, so commitment to commuting within this radius is essential.

Essential - unrestricted rights to work in the UK and experience in CQC compliance work and registered manager role (ideally but not necessarily within private healthcare). Applications without this experience will not be reviewed and will not be able proceed to interview.

Background

Synthesis Clinic is a specialist-led practice where the very best of contemporary, cutting-edge precision medicine and precision health is interwoven with evidence-based nutrition, lifestyle, psycho-emotional wellbeing, and complementary therapies. Founded by Dr Nina Fuller-Shavel, our clinic offers an award-winning personalised approach to integrative cancer care, cancer survivorship care and integrative cancer pain care, which champions empowerment with expertise and empathy at its core.

The role of the practice manager is to provide management support to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe, and effective working environment under leadership from the Clinic Director. The practice manager is expected to support delivery of excellent clinical care by the team, including CQC compliance, and to collaborate with other staff, including any administrative and assistant staff and freelance contractors.

Candidate overview:

• The successful candidate will be a highly motivated, enthusiastic & innovative, as well as possessing a keen eye for detail and being meticulous in their work. Attention to detail is absolutely essential, both in daily work and in managing the financial aspects of the business.
• You will be happy working in a multidisciplinary team with a collaborative ethos and a passion for excellence and innovation.
• You will have exceptional people skills, with a caring, compassionate approach, able to both motivate others and have difficult conversations when required.
• You will have well developed management skills and be able to act as a role model, empowering others to develop similar skills.
• You will have a good understanding of current CQC changes and be proficient in overseeing effective systems in CQC compliance assurance.
• You will need to be highly organised, have excellent time and project management skills and be able to prioritise your own and others’ workloads.
• You will have a ‘bigger picture’ perspective enabling you to act confidently on your own initiative (where appropriate and in line with priorities set by the Director) and be able to present a case for new ideas and changes backed up with appropriate data and implementation considerations.

Person specification

• Experience in CQC compliance work and registered manager role (ideally but not necessarily within private healthcare) with understanding of the recent changes in healthcare regulation. It is essential that you have worked as a CQC registered manager for at least 3 and ideally 5+ years prior to applying for this role and ideally you would have experience of undergoing a CQC inspection as an assistant or full practice manager.
• Graduate/postgraduate education with excellent literacy, numeracy, IT and communication skills.
• At least 5 years’ experience in healthcare management.
• Experience of performance management and staff development, including within a highly dynamic and rapidly evolving healthcare environment.
• Experience in organising internal and external meetings and projects, recording and following up actions and decisions, and communicating more widely as appropriate.
• Excellent management, problem solving and analytical skills with solid experience in finance and supplier relationship management.
• Effective time management, ability to prioritise and delegate effectively.
• Skills in data analysis, auditing and producing senior level reports.
• Qualification at Degree Level in healthcare or business (optional but desired), ideally healthcare MBA.
• Experience of successfully developing and implementing change projects.
• Experience in supporting marketing and business communications activities.

Responsibilities

• Oversees daily practice operations, including appointments, invoicing and financial reconciliation including client debt management and supporting the clinic coordinator team.
• Manages health insurance claims on behalf of clinicians and ensure that payments are received in good time.
• Designs and implements workplace procedures and processes with Director(s) guidance and approval.
• Works with the Director to oversee fiscal operations, develop business and marketing strategies and client services.
• Supports development of the practice’s marketing campaigns and materials with Director(s) guidance and approval.
• Liaises with practitioners and administrative staff on a regular basis to ensure they have necessary support.
• Attends and helps manage multidisciplinary team meetings.
• Liaises with outside agencies and other healthcare providers, e.g., GP practices, secondary care, if/as necessary.
• Ensures the practice’s compliance with all relevant regulations, including GDPR/ICO and CQC requirements, and acts as CQC Registered Manager.
• Monitors the supply of clinical and non-clinical stock for the practice’s daily operations.
• Responsibility for smooth running of clinical software system and actioning any problems immediately.
• Client records management: supervising filing and scanning of records.
• Evaluates appointment procedures and client services and audits the practice’s performance.
• Interacts with clients and gains customer feedback about the practice.
• Adds client complaints in a compassionate and timely fashion.
• Participates in development and administration of any practice research and audit protocols with Director(s) guidance and approval.
• Supervises other administrative/reception staff and/or freelance subcontractors as necessary and tracks performance, as well as tackling performance issues practically with Director(s) guidance and approval.
• Participates in reception duties as and when needed.
• Responsibility for security, repairs, insurance and maintenance of premises, services, and equipment. Reviewing service contracts i.e., cleaning and waste contracts etc.
• Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.
• Preparing monthly and quarterly business report for business review meetings.
• Participate in monthly management meeting with Director to provide feedback on operations and discuss/ troubleshoot any issues accordingly.
• Clinician liaison: arranges for quarterly 1:1 ‘check-in’ calls with and annual reviews alongside the Director.
• Support new clinicians during onboarding process of joining the business and to provide ongoing support with any operational matters.

Confidentiality

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to clients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Health & safety:

The post-holder will implement and lead on the full range of promotion and management of their own and others’ health, safety and security as defined in the practice policies and procedures. This will include (but will not be limited to): Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting, and risk management. Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation of these across the business. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business. Making effective use of training to update knowledge and skills and initiate and manage the training of others. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed. Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised. Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity, inclusion and belonging for clients, carers and colleagues: Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of clients, carers and colleagues.

Quality and Professional Development:

The post-holder will strive to maintain quality within the practice and will participate in any training programme implemented by the practice. They will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to enhance the team’s performance.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members, patients, clients and carers. Recognise people’s needs for alternative methods of communication and respond accordingly.