Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to customers and resolve their inquiries.
- Company: Leading AI video communications platform with a focus on innovation.
- Benefits: Flexible WFH options, generous stock options, and 25 days annual leave.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Outstanding communication skills and at least a year of technical support experience.
- Other info: Collaborative environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
A leading AI video communications platform is seeking a Customer Support Representative to provide top-notch assistance to its customers. In this role, you will respond to inquiries, resolve issues, and work collaboratively with multiple teams.
Outstanding communication skills and at least a year of technical support experience are required.
This position offers flexible work-from-home options, a generous stock option plan, as well as 25 days of annual leave plus bank holidays.
Video-First Tech Support Specialist — Flexible WFH employer: Synthesia
Contact Detail:
Synthesia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Video-First Tech Support Specialist — Flexible WFH
✨Tip Number 1
Make sure to showcase your communication skills during interviews. We want to see how you can explain complex tech issues in a simple way, so practice explaining common problems and solutions out loud.
✨Tip Number 2
Research the company and its products before your interview. Knowing their AI video communications platform inside and out will help us see your genuine interest and enthusiasm for the role.
✨Tip Number 3
Prepare some questions to ask us at the end of your interview. This shows that you're engaged and serious about the position. Think about what you want to know about the team or the work culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re proactive and keen on joining our team.
We think you need these skills to ace Video-First Tech Support Specialist — Flexible WFH
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about outstanding communication, make sure your application reflects that! Use clear and concise language, and don’t shy away from showcasing your personality. We want to see how you can connect with our customers right from the get-go.
Highlight Your Technical Support Experience: We’re looking for someone with at least a year of technical support experience, so be sure to emphasise that in your application. Share specific examples of how you've resolved issues or helped customers in the past. This will show us you’ve got what it takes!
Tailor Your Application: Don’t just send a generic application our way! Take a moment to tailor your CV and cover letter to the role. Mention why you’re excited about working with us and how your skills align with the job description. It’ll make a world of difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application lands directly in our hands. Plus, you’ll get to explore more about us and what we stand for while you’re at it!
How to prepare for a job interview at Synthesia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to video communications. Familiarise yourself with common issues users face and how to resolve them. This will not only help you answer questions confidently but also show that you're proactive and knowledgeable.
✨Show Off Your Communication Skills
Since outstanding communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or record yourself answering common support questions to refine your delivery.
✨Demonstrate Team Collaboration
Be prepared to discuss examples of how you've worked collaboratively in previous roles. Highlight specific instances where you resolved issues by working with other teams, as this will showcase your ability to thrive in a team-oriented environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
