At a Glance
- Tasks: Build relationships with clients and help them succeed using our AI video platform.
- Company: Join Synthesia, the leading AI video platform trusted by top brands.
- Benefits: Enjoy competitive salary, stock options, and generous parental leave.
- Other info: Hybrid work environment with great career growth opportunities.
- Why this job: Be part of a fast-growing company shaping the future of video communication.
- Qualifications: Fluent in Spanish and English with customer-facing experience in B2B SaaS.
The predicted salary is between 60000 - 80000 £ per year.
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
The role involves reporting to the AVP of Customer Success and focusing on Spanish accounts in Europe. You are energetic, driven, and care deeply about the success of our customers. As a Strategic Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users. You will help educate clients on a new way to create video content and work closely with sales to create a cohesive onboarding experience for new users. You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite.
About you:
- Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS.
- Experience in managing a Book of Business along with KPIs.
- A track record in managing risk, forecasting, and identifying growth opportunities.
- Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services.
- Successfully onboarding new clients and building key relationships in the first critical months and beyond.
- Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance.
- Light video editing using the Synthesia platform.
- Retention and growth of our enterprise clients.
- Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities.
- You need to be fluent in Spanish and English.
- You are based in Europe - can sit remote.
At Synthesia we expect everyone to:
- Be an owner.
- Focus on outcomes over inputs and plans.
- Make the journey fun.
- Default to simple.
The good stuff:
- Hybrid setting.
- Competitive salary + stock options in our fast-growing Series E start-up.
- Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay.
- 25 days of annual leave + public holidays in the country where you are based.
- Cycle to work scheme (London).
- Regular socials and company retreats + regular tasty lunches!
- Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts.
- A generous referral scheme.
- Pension contribution/salary sacrifice.
- Work from home set up.
- A huge opportunity for career growth as you'll help shape a market-defining product.
If you want to be part of building a legendary company, COME JOIN US!
