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For Companies At a Glance
- Tasks: Build relationships with clients and ensure their success using our innovative AI video platform.
- Company: Join Synthesia, the leading AI video platform trusted by Fortune 100 companies.
- Benefits: Competitive salary, stock options, hybrid work, and generous leave policies.
- Why this job: Be part of a fast-growing company shaping the future of visual communication.
- Qualifications: Experience in customer success or account management, ideally in B2B SaaS.
- Other info: Enjoy a fun, dynamic environment with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About The Role
Reporting to the Head of Customer Success and focusing on accounts in UK/EMEA - you are energetic, driven, and care deeply about the success of our customers. As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users. You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users. You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite.
About You
- Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
- Experience in managing a Book of Business along with KPIs
- A track record in managing risk, forecasting, and identifying growth opportunities
- Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
- Successfully onboarding new clients and building key relationships in the first critical months and beyond
- Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
- Light video editing using the Synthesia platform
- Retention and growth of our enterprise clients
- Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
- You are based in London or Europe
At Synthesia we expect everyone to...
- Put the Customer First
- Own it & Go Direct
- Be Fast & Experimental
- Make the Journey Fun
The good stuff...
In addition to being a part of a great team, working in a fun and innovative environment, we offer...
- A hybrid setting where you can work from our London office in Regents place.
- A competitive salary + stock options in our fast-growing Series D start-up.
- Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
- 25 days of annual leave + public holidays in the country where you are based.
- Cycle to work scheme (London).
- Regular socials.
- Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)
- A generous referral scheme.
- Pension contribution/salary sacrifice.
- Work from home set up.
- A huge opportunity for career growth as you’ll help shape a market-defining product.
Strategic Customer Success Manager - London employer: Synthesia
Contact Detail:
Synthesia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager - London
✨Tip Number 1
Network like a pro! Reach out to current employees at Synthesia on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding Synthesia's products inside out. Watch some demo videos and think about how you can help clients use them effectively. Show us you’re passionate about what we do!
✨Tip Number 3
Practice your pitch! Be ready to discuss how your past experiences align with the role of a Customer Success Manager. We want to see how you can turn challenges into opportunities for our clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Synthesia team.
We think you need these skills to ace Strategic Customer Success Manager - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Strategic Customer Success Manager. Highlight your customer-facing experience and any relevant skills that align with what we’re looking for. A personalised CV shows us you’re genuinely interested!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your background makes you a perfect fit for Synthesia. Keep it engaging and let your personality come through.
Showcase Relevant Experience: When filling out your application, make sure to showcase your experience in managing client relationships and driving value. We want to see examples of how you've successfully onboarded clients and identified growth opportunities.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Synthesia
✨Know Your Stuff
Before the interview, make sure you understand Synthesia's products and how they enhance visual communication. Familiarise yourself with their AI video platform and think about how you can help clients leverage it for their success.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences that highlight your ability to manage client relationships and drive value. Be ready to discuss how you've successfully onboarded clients and identified growth opportunities in previous roles.
✨Engage in Business Conversations
Since you'll be interacting with various levels of an organisation, practice discussing technical concepts in a way that's accessible to non-technical stakeholders. Think about how you can communicate complex ideas simply and effectively.
✨Emphasise Cultural Fit
Synthesia values putting the customer first and being fast and experimental. During the interview, share how your personal values align with these principles and provide examples of how you've embodied them in your work.
