At a Glance
- Tasks: Build relationships with clients and help them succeed using our AI video platform.
- Company: Join Synthesia, the leading AI video platform trusted by top brands.
- Benefits: Competitive salary, stock options, remote work, and generous leave policies.
- Other info: Enjoy a fun, innovative environment with great career growth opportunities.
- Why this job: Be part of a fast-growing company transforming video communication for businesses.
- Qualifications: Fluent in Italian and English, with customer-facing experience in B2B SaaS.
The predicted salary is between 60000 - 80000 € per year.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
The role involves reporting to the AVP of Customer Success and focusing on Italian accounts in Europe. You are energetic, driven, and care deeply about the success of our customers. As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users. You will help educate clients on a new way to create video content and work closely with sales to create a cohesive onboarding experience for new users. You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite.
About you:
- Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS.
- Experience in managing a Book of Business along with KPIs.
- A track record in managing risk, forecasting, and identifying growth opportunities.
- Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services.
- Successfully onboarding new clients and building key relationships in the first critical months and beyond.
- Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance.
- Light video editing using the Synthesia platform.
- Retention and growth of our enterprise clients.
- Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities.
You need to be fluent in Italian and English and based in Europe - can sit remote.
At Synthesia we expect everyone to:
- Be an owner.
- Focus on outcomes over inputs and plans.
- Make the journey fun.
- Default to simple.
The good stuff:
- A hybrid setting where you can work from our London office in Soho.
- A competitive salary + stock options in our fast-growing Series E start-up.
- Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay.
- 25 days of annual leave + public holidays in the country where you are based.
- Cycle to work scheme (London).
- Regular socials and company retreats + regular tasty lunches!
- Private Medical Insurance including mental health support, dental & vision, cashback and gym discounts.
- A generous referral scheme.
- Pension contribution/salary sacrifice.
- Work from home set up.
- A huge opportunity for career growth as you’ll help shape a market-defining product.
If you want to be a part of building a legendary company, COME JOIN US!
Strategic Customer Success Manager - Italian Speaking employer: Synthesia
At Synthesia, we pride ourselves on being an innovative and dynamic employer that champions employee growth and well-being. Our hybrid work culture allows for flexibility while fostering collaboration in our vibrant London office, complemented by competitive salaries, generous parental leave, and comprehensive health benefits. Join us to be part of a fast-growing AI video platform where your contributions directly impact the future of visual communication and where every team member is encouraged to take ownership and have fun along the way.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Customer Success Manager - Italian Speaking
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn, especially those who work at Synthesia or similar companies. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Customer Success Management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for video content and AI during interviews. Share examples of how you've used technology to enhance customer experiences, as this aligns perfectly with what Synthesia is all about!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team.
We think you need these skills to ace Strategic Customer Success Manager - Italian Speaking
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Customer Success Manager role. Highlight your experience in customer success and any relevant skills that align with what we’re looking for at Synthesia.
Showcase Your Passion:Let your enthusiasm for video content and AI shine through in your application. We want to see how excited you are about helping clients succeed with our platform, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Synthesia
✨Know Your Stuff
Before the interview, dive deep into Synthesia's products and services. Understand how their AI video platform works and be ready to discuss how it can benefit clients. This will show your genuine interest and help you engage in meaningful conversations.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences that highlight your ability to manage client relationships and drive success. Think about specific situations where you turned a challenging client into a happy user or identified growth opportunities. Be ready to share these stories!
✨Brush Up on Your Language Skills
Since the role requires fluency in Italian and English, practice speaking both languages before the interview. You might be asked to switch between them, so being comfortable will demonstrate your proficiency and confidence.
✨Ask Insightful Questions
Prepare thoughtful questions about Synthesia’s future plans, company culture, and how they measure success in customer relationships. This not only shows your enthusiasm but also helps you assess if the company aligns with your career goals.
