At a Glance
- Tasks: Build relationships with clients and educate them on creating video content.
- Company: Join Synthesia, the leading AI video platform trusted by top brands.
- Benefits: Competitive salary, stock options, remote work, and generous parental leave.
- Other info: Dynamic work environment with excellent career growth opportunities.
- Why this job: Be part of a fast-growing company shaping the future of video communication.
- Qualifications: Experience in customer success and fluent in French and English.
The predicted salary is between 60000 - 80000 £ per year.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
The role involves reporting to the AVP of Customer Success and focusing on French accounts in Europe. You are energetic, driven, and care deeply about the success of our customers. As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users. You will help educate clients on a totally new way to create video content and work closely with sales to create a cohesive onboarding experience for new users. You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite.
About you:
- Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar, ideally in B2B SaaS.
- Experience in managing a Book of Business along with KPIs.
- A track record in managing risk, forecasting, and identifying growth opportunities.
- Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services.
- Successfully onboarding new clients and building key relationships in the first critical months and beyond.
- Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance.
- Light video editing using the Synthesia platform.
- Retention and growth of our enterprise clients.
- Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities.
- Fluent in French and English.
- Based in Europe – can sit remote.
At Synthesia we expect everyone to:
- Be an owner.
- Focus on outcomes over inputs and plans.
- Make the journey fun.
- Default to simple.
The good stuff:
- A hybrid setting where you can work from our London office in Soho.
- A competitive salary + stock options in our fast-growing Series E start-up.
- Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay.
- 25 days of annual leave + public holidays in the country where you are based.
- Cycle to work scheme (London).
- Regular socials and company retreats and regular tasty lunches.
- Private medical insurance including mental health support, dental & vision, cashback and gym discounts.
- A generous referral scheme.
- Pension contribution/salary sacrifice.
- Work from home set-up.
- A huge opportunity for career growth as you’ll help shape a market-defining product.
If you want to be a part of building a legendary company, come join us!
Strategic Customer Success Manager - French Speaking employer: Synthesia
At Synthesia, we pride ourselves on being an innovative and dynamic employer that champions employee growth and well-being. Our hybrid work environment in the vibrant Soho area of London fosters collaboration and creativity, while our competitive benefits package—including generous parental leave, private medical insurance, and ample annual leave—ensures that our team members feel valued and supported. Join us to be part of a fast-growing AI video platform where your contributions will directly impact the future of visual communication.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Customer Success Manager - French Speaking
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn, attend virtual meetups, and don’t be shy about asking for informational interviews. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research Synthesia and its products inside out. Understand their mission and how you can contribute to their growth. Tailor your answers to show how your experience aligns with their needs.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a short video showcasing your work. This is especially important for a role focused on video content—let your creativity shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Synthesia team. Don’t miss out!
We think you need these skills to ace Strategic Customer Success Manager - French Speaking
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Customer Success Manager role. Highlight your experience in customer success and any relevant skills that align with what we’re looking for at Synthesia.
Showcase Your Passion:Let your enthusiasm for video communication and AI shine through in your application. We love candidates who are excited about our mission to make video easy for everyone, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on how your experience can benefit our clients and Synthesia.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Synthesia!
How to prepare for a job interview at Synthesia
✨Know Your Stuff
Before the interview, dive deep into Synthesia's products and services. Familiarise yourself with how their AI video platform works and think about how you can help clients leverage it. Being able to discuss specific features and benefits will show your genuine interest and understanding of the role.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences that highlight your ability to manage client relationships and drive success. Think about times when you've turned a challenging situation into a positive outcome or how you've helped clients achieve their goals. This will demonstrate your capability as a Strategic Customer Success Manager.
✨Brush Up on Your French
Since this role focuses on French accounts, make sure you're comfortable conversing in French. Practice discussing business concepts and customer success strategies in French to ensure you can engage effectively with clients during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about Synthesia’s future plans, company culture, and how they measure success in customer relationships. This not only shows your enthusiasm for the role but also helps you gauge if the company aligns with your career aspirations.
