Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build relationships with clients and ensure their success using our innovative AI video platform.
- Company: Join Synthesia, the leading AI video platform trusted by Fortune 100 companies.
- Benefits: Competitive salary, stock options, hybrid work, and generous leave policies.
- Why this job: Be part of a fast-growing company shaping the future of visual communication.
- Qualifications: Experience in customer success or account management, ideally in B2B SaaS.
- Other info: Dynamic team culture with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
About The Role
Reporting to the Head of Customer Success and focusing on accounts in UK/EMEA - you are energetic, driven, and care deeply about the success of our customers. As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users. You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users. You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite.
About You
- Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
- Experience in managing a Book of Business along with KPIs
- A track record in managing risk, forecasting, and identifying growth opportunities
- Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
- Successfully onboarding new clients and building key relationships in the first critical months and beyond
- Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
- Light video editing using the Synthesia platform
- Retention and growth of our enterprise clients
- Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
- You are based in London or Europe
At Synthesia we expect everyone to...
- Put the Customer First
- Own it & Go Direct
- Be Fast & Experimental
- Make the Journey Fun
The good stuff...
In addition to being a part of a great team, working in a fun and innovative environment, we offer...
- A hybrid setting where you can work from our London office in Regents place.
- A competitive salary + stock options in our fast-growing Series D start-up.
- Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
- 25 days of annual leave + public holidays in the country where you are based.
- Cycle to work scheme (London).
- Regular socials.
- Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)
- A generous referral scheme.
- Pension contribution/salary sacrifice.
- Work from home set up.
- A huge opportunity for career growth as you’ll help shape a market-defining product.
Strategic Customer Success Manager employer: Synthesia
Contact Detail:
Synthesia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. When you walk in, you want to show them you’re not just another candidate – you’re genuinely interested in Synthesia and ready to contribute!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Strategic Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategic Customer Success Manager role. Highlight your relevant experience in customer success and how it aligns with Synthesia's mission to enhance visual communication.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive customer success. Use metrics where possible to show how you’ve positively impacted previous clients or projects.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your professional experience, so feel free to share your passion for AI and how you can contribute to our fun and innovative environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Synthesia!
How to prepare for a job interview at Synthesia
✨Know Your Stuff
Before the interview, make sure you understand Synthesia's products and how they enhance visual communication. Familiarise yourself with the AI video platform and think about how it can benefit clients. This will help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences that highlight your ability to manage client relationships and drive success. Be ready to discuss specific KPIs you've achieved and how you've turned challenges into opportunities for growth.
✨Be Ready for Technical Conversations
Since the role involves engaging in technical discussions, brush up on relevant technical knowledge related to B2B SaaS. Think about how you would explain complex concepts simply to clients, especially at the C-suite level.
✨Emphasise Cultural Fit
Synthesia values a fun and experimental work environment. During the interview, express your enthusiasm for putting customers first and your willingness to own your projects. Share how you can contribute to making the journey enjoyable for both clients and the team.
