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- Tasks: Drive customer onboarding and create engaging training programs for our innovative AI video platform.
- Company: Join Synthesia, the leading AI video platform trusted by Fortune 100 companies.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a fast-growing startup and make a real impact in customer success.
- Qualifications: Fluent in Italian with experience in customer onboarding and training in SaaS.
- Other info: Collaborate with passionate teams and thrive in a creative, fast-paced atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
About the role
We are on the hunt for a passionate individual to drive Solutions Consulting and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer focus. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.
If you have a passion for building a creative and innovative culture, and have a proven track record of success in customer onboarding and education, we encourage you to apply for this exciting opportunity to join our team as a Solutions Consultant! You will have the opportunity to work with a dynamic and passionate team in a fast-paced and rapidly growing start up environment.
- Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
- Define and build the customer onboarding process, ensuring it is seamless and efficient.
- Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.
- Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.
- Define success measures and drive metrics for product adoption and engagement.
- Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.
About you...
- Native-level proficiency in Italian.
- Extensive experience in customer onboarding, customer education, or training in a SaaS company.
- Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
- Excellent communication, presentation, and interpersonal skills.
- Creative and innovative mindset with the ability to develop engaging and impactful training programs.
- Ability to work collaboratively with cross-functional teams to achieve common goals.
- Experience with building certification programs and defining success metrics.
- Passion for providing an exceptional customer experience and a dedication to continuous improvement.
- Ability to thrive in a fast-paced and dynamic start up environment.
Solutions Consultant (Italian Speaking) employer: Synthesia
Contact Detail:
Synthesia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Consultant (Italian Speaking)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help them achieve their goals, especially in customer onboarding and education. Make it personal and relatable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Solutions Consultant (Italian Speaking)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see your excitement about driving customer success and creating engaging training programs. A genuine passion can really set you apart from the crowd.
Tailor Your Content: Make sure to customise your application to highlight your relevant experience in customer onboarding and education. We love seeing how your skills align with our needs, so don’t be shy about showcasing your past successes in similar roles!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what you bring to the table. Avoid fluff and focus on what matters!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Synthesia
✨Know Your Stuff
Before the interview, dive deep into Synthesia's products and services. Understand how their AI video platform works and think about how you can contribute to customer onboarding and education. Being able to discuss specific features and benefits will show your genuine interest and expertise.
✨Show Off Your Creativity
Since the role requires developing engaging training programs, come prepared with ideas! Think of innovative ways to present information or examples of past projects where you’ve created impactful content. This will demonstrate your creative mindset and ability to think outside the box.
✨Brush Up on Your Italian
As a native-level Italian speaker, make sure you’re comfortable discussing technical concepts in Italian. Practice explaining complex ideas clearly and concisely in both English and Italian, as this will be crucial for communicating with customers effectively.
✨Collaborate Like a Pro
Highlight your experience working with cross-functional teams. Be ready to share examples of how you've successfully collaborated with different departments in previous roles. This will show that you can align priorities and work towards common goals, which is key in a fast-paced startup environment.