At a Glance
- Tasks: Drive customer onboarding and create engaging training programs for a leading AI video platform.
- Company: Join Synthesia, the top AI video platform trusted by Fortune 100 companies.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced startup culture with a focus on creativity and collaboration.
- Why this job: Be part of an innovative team shaping the future of visual communication.
- Qualifications: Fluent in German with experience in customer onboarding and training.
The predicted salary is between 36000 - 60000 £ per year.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
We are on the hunt for a passionate individual to drive Solutions Consulting and education programs for a fast-growing start up. This is a high‑paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.
If you have a passion for building a creative and innovative culture, and have a proven track record of success in customer onboarding and education, we encourage you to apply for this exciting opportunity to join our team as a Solutions Consultant! You will have the opportunity to work with a dynamic and passionate team in a fast‑paced and rapidly growing start up environment.
- Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
- Define and build the customer onboarding process, ensuring it is seamless and efficient.
- Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.
- Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.
- Define success measures and drive metrics for product adoption and engagement.
- Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.
About you...
- Native‑level proficiency in German.
- Extensive experience in customer onboarding, customer education, or training in a SaaS company.
- Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
- Excellent communication, presentation, and interpersonal skills.
- Creative and innovative mindset with the ability to develop engaging and impactful training programs.
- Ability to work collaboratively with cross‑functional teams to achieve common goals.
- Experience with building certification programs and defining success metrics.
- Passion for providing an exceptional customer experience and a dedication to continuous improvement.
- Ability to thrive in a fast‑paced and dynamic start up environment.
Solutions Consultant (German Speaking) employer: Synthesia
At Synthesia, we pride ourselves on being an exceptional employer that fosters a vibrant and innovative work culture. Our London headquarters offers a dynamic environment where creativity thrives, and employees are encouraged to grow through meaningful projects and collaboration with talented teams. With a strong focus on employee development and a commitment to providing an outstanding customer experience, joining us as a Solutions Consultant means being part of a fast-paced startup that is shaping the future of AI video technology.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Consultant (German Speaking)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help them achieve their goals. Tailor your message to fit the role of Solutions Consultant perfectly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Solutions Consultant (German Speaking)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to drive Solutions Consulting and education programs at Synthesia.
Tailor Your Content:Make sure to customise your application to highlight your experience in customer onboarding and education. We love seeing how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Be Creative:Since this role is all about creativity, feel free to express that in your application. Whether it’s through your writing style or the way you present your experiences, we appreciate innovative approaches that stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our dynamic team!
How to prepare for a job interview at Synthesia
✨Know Your Stuff
Before the interview, dive deep into Synthesia's products and services. Understand how their AI video platform works and think about how you can contribute to customer onboarding and education. Being able to discuss specific features and benefits will show your genuine interest and expertise.
✨Showcase Your Creativity
Since the role requires creativity in developing training strategies, come prepared with ideas! Think of engaging training methods or content formats that could enhance customer experience. Presenting these ideas during the interview will demonstrate your proactive approach and innovative mindset.
✨Highlight Your Experience
Make sure to share specific examples from your past roles where you've successfully managed customer onboarding or created impactful training programs. Use metrics to back up your achievements, as this will help illustrate your ability to drive product adoption and success.
✨Be Ready to Collaborate
This role involves working with various teams, so be prepared to discuss how you've effectively collaborated in the past. Share experiences where you aligned priorities with cross-functional teams and how that led to successful outcomes. This will show that you're a team player who can thrive in a dynamic environment.
