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- Tasks: Drive customer onboarding and create engaging training programs for a fast-growing AI video platform.
- Company: Join Synthesia, a leading AI video communications start-up transforming content creation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of an innovative team making video easy for everyone and impacting major brands.
- Qualifications: Fluent in German with experience in customer onboarding and training in SaaS.
- Other info: Fast-paced start-up culture with a focus on creativity and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Meet Synthesia. Welcome to the video-first world. From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high‑quality video production remains complex and challenging to scale—until now. We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high‑quality videos. Whether it’s for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently.
The role involves driving Solutions Consulting and education programs for a fast‑growing start‑up. This is a high‑paced role that requires creativity and exceptional customer experience skills. The ideal candidate will:
- Develop and execute a training and education strategy that enables our customers to ramp quickly and realise value from our product in the first 90 days.
- Define and build the customer onboarding process, ensuring it is seamless and efficient.
- Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.
- Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.
- Define success measures and drive metrics for product adoption and engagement.
- Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.
About you:
- Native-level proficiency in German.
- Extensive experience in customer onboarding, customer education, or training in a SaaS company.
- Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
- Excellent communication, presentation, and interpersonal skills.
- Creative and innovative mindset with the ability to develop engaging and impactful training programs.
- Ability to work collaboratively with cross‑functional teams to achieve common goals.
- Experience with building certification programs and defining success metrics.
- Passion for providing an exceptional customer experience and a dedication to continuous improvement.
- Ability to thrive in a fast‑paced and dynamic start‑up environment.
Solutions Consultant employer: Synthesia
Contact Detail:
Synthesia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Consultant
✨Tip Number 1
Get to know the company inside out! Watch their videos, read up on their mission, and understand their products. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn, join relevant groups, and engage in discussions. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer onboarding and training. Think about how you can showcase your creativity and problem-solving skills, as these are key for the Solutions Consultant role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Solutions Consultant
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for video and AI shine through in your application. We want to see how excited you are about transforming communication and knowledge sharing with our platform!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer onboarding and education. We love seeing how your skills align with our mission at Synthesia!
Be Creative: Since we’re all about creativity, don’t hesitate to showcase your innovative side. Whether it’s through your writing style or examples of past projects, let us see how you think outside the box!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Synthesia
✨Know Your Stuff
Before the interview, dive deep into Synthesia's mission and products. Familiarise yourself with their AI video platform and think about how your experience in customer onboarding can enhance their training strategies. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Creativity
As a Solutions Consultant, creativity is key! Prepare examples of past projects where you developed engaging training content or innovative onboarding processes. Be ready to discuss how you can bring fresh ideas to Synthesia’s education programmes.
✨Prepare for Collaboration Questions
Since the role involves working with various teams, expect questions about collaboration. Think of specific instances where you successfully worked with cross-functional teams. Highlight your communication skills and how you align priorities to achieve common goals.
✨Metrics Matter
Be prepared to discuss how you've defined success metrics in previous roles. Synthesia values data-driven decisions, so share how you’ve measured product adoption and customer engagement in the past, and how you plan to do it at Synthesia.