Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and enhance post-sales enablement programs for Customer Success and Support teams.
- Company: Join a fast-growing AI video communications company transforming content creation.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment with innovative technology.
- Qualifications: 7-10 years in customer success or related fields with strong training skills.
- Other info: Opportunity to scale into a leadership role as the company grows.
The predicted salary is between 128000 - 160000 £ per year.
Welcome to the video-first world. From everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read – both at home and at work. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now.
About Synthesia: We’re on a mission to make video easy for everyone. Our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it’s for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more.
Revenue Enablement at Synthesia: We operate as an extension of the field. Our team stays deeply connected to customer-facing roles, joining calls, shadowing engagements, and continuously learning from real-world interactions. We pride ourselves on being experts not only in our products but also in the domains our customers operate in.
Role Overview: The Senior Manager of Post-Sales Enablement owns the strategy, execution, and continuous improvement of enablement programs for Customer Success, Support, and Services teams. This role ensures customer-facing teams have the skills, processes, and tools to accelerate time-to-value, drive adoption, improve retention, and deliver consistent, high-quality customer experiences. Reporting to the Head of Revenue Enablement, this role is highly strategic and requires the ability to align enablement efforts with company-wide growth initiatives, influence senior leadership, and drive measurable impact on revenue outcomes.
Key Responsibilities:
- Cross-Functional Alignment: Partner with CRO, CS/Support leadership, RevOps, Product, and PMM to ensure alignment with GTM and customer experience priorities.
- Strategy & Program Execution: Build and execute a global post-sales enablement strategy aligned to customer outcomes and retention goals.
- Field Engagement & Process Optimization: Shadow customer calls, onboarding sessions, and support interactions to identify gaps and opportunities.
- Tools, AI & Automation: Partner with CS Ops/RevOps to integrate enablement tools and streamline workflows.
- Measurement & Insights: Analyze performance data and adjust enablement programs based on insights.
Experience Requirements: 7–10 years in post-sales enablement, Customer Success, Support, Services, or related fields. Experience implementing customer success methodologies and driving adoption across global teams. Strong background in training, onboarding, and process optimization. Proficiency with CS/Support tech stacks and enablement platforms. Ability to influence senior leaders and drive cross-functional alignment on complex projects. Experience in fast-paced, high-growth environments.
Salary: Target $160,000–$200,000 depending on experience. Seniority level: Mid-Senior level. Employment type: Full-time. Location: London, England, United Kingdom.
Senior Revenue Enablement Manager - Customer Success employer: Synthesia
Contact Detail:
Synthesia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Revenue Enablement Manager - Customer Success
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Senior Revenue Enablement Manager. Highlight your experience in customer success and how you can drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Revenue Enablement Manager - Customer Success
Some tips for your application 🫡
Show Your Passion for Video: When you're writing your application, let your enthusiasm for video and AI shine through! We want to see how you connect with our mission to make video easy for everyone. Share any relevant experiences or projects that highlight your passion.
Tailor Your Application: Make sure to customise your application to fit the Senior Revenue Enablement Manager role. Highlight your experience in post-sales enablement and how it aligns with our goals at Synthesia. We love seeing candidates who take the time to match their skills with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Use bullet points if it helps to break down your achievements and skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Synthesia
✨Know Your Stuff
Before the interview, dive deep into Synthesia's mission and products. Understand how their AI video platform works and be ready to discuss how your experience in post-sales enablement can contribute to their goals. This shows genuine interest and helps you connect your skills to their needs.
✨Showcase Your Strategic Mindset
Prepare examples of how you've aligned enablement strategies with company-wide initiatives in previous roles. Be ready to discuss specific metrics or outcomes that demonstrate your impact on customer success and retention. This will highlight your ability to think strategically, which is crucial for this role.
✨Engage with Real Scenarios
Think of real-world scenarios where you've identified gaps in customer engagement or support processes. Be prepared to share how you developed training or playbooks to address these issues. This practical approach will resonate well with the interviewers, as they value hands-on experience.
✨Ask Insightful Questions
Prepare thoughtful questions about Synthesia's current challenges in customer success and how they measure the effectiveness of their enablement programs. This not only shows your interest but also positions you as someone who is already thinking about how to contribute to their success.
