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- Tasks: Lead post-sales enablement strategy and enhance customer success programs.
- Company: Join Synthesia, the top AI video platform trusted by Fortune 100 companies.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact in a fast-paced, innovative company shaping the future of communication.
- Qualifications: 7-10 years in customer success or related fields with strong training skills.
- Other info: Opportunity to scale into a leadership role as the company grows.
The predicted salary is between 84000 - 112000 £ per year.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
About The Role
The Manager of Post-Sales Enablement owns the strategy, execution, and continuous improvement of enablement programs for Customer Success, Support, and Services teams. This role ensures customer-facing teams have the skills, processes, and tools to accelerate time-to-value, drive adoption, improve retention, and deliver consistent, high-quality customer experiences. Reporting to the Head of Revenue Enablement, this role is highly strategic and requires the ability to align enablement efforts with company-wide growth initiatives, influence senior leadership, and drive measurable impact on revenue outcomes. It is expected to operate at both the strategic and executional level, ensuring that enablement programs are not only designed but also successfully embedded in the field. You’ll partner closely with Services & CS leadership, RevOps, Product, and Executive stakeholders to embed best practices, streamline workflows, and measure impact across all stages of the post-sales customer journey. While initially an individual contributor role, this position will scale into a leadership role as the company grows.
Key Responsibilities
- Cross-Functional Alignment: Partner with CRO, CS/Services leadership, RevOps, Product, and PMM to ensure alignment with GTM and customer experience priorities. Act as a strategic advisor on post-sales performance and field readiness. Proactively partner directly with senior leaders within the post-sales org to create programs and materials that improve the post-sales workflow.
- Strategy & Program Execution: Build and execute a global post-sales enablement strategy aligned to customer outcomes and retention goals. Implement and drive adoption of our customer engagement process, activity frameworks, and value realization practices. Develop training, onboarding, and ongoing skill development programs for the post-sales roles.
- Field Engagement & Process Optimization: Shadow customer calls, onboarding sessions, and support interactions to identify gaps and opportunities. Develop playbooks for onboarding, adoption, renewal readiness, escalation management, and customer health. Standardize best practices for QBRs, success planning, and issue resolution.
- Tools, AI & Automation: Partner with CS Ops/RevOps to integrate enablement tools and streamline workflows. Drive adoption of post-sales systems (e.g., Planhat, Salesforce, Omni). Identify opportunities to use AI and automation to reduce friction and improve efficiency.
- Measurement & Insights: Analyze performance data and adjust enablement programs based on insights. Review data to understand behavior change and recommend reinforcement or training programs to increase performance.
Experience Requirements
- 7–10 years in post-sales enablement, Customer Success, Support, Services, or related fields.
- Experience implementing customer success methodologies and driving adoption across global teams.
- Strong background in training, onboarding, and process optimization.
- Proficiency with CS/Support tech stacks and enablement platforms (e.g., CSPs, Salesforce).
- Ability to influence senior leaders and drive cross-functional alignment on complex projects.
- Experience in fast paced, high-growth environments.
- Comfort building from scratch and proven ability to scale programs over time.
Salary: We are targeting a salary range of $120,000 - $160,000, depending on experience.
Revenue Enablement Manager - Services employer: Synthesia
Contact Detail:
Synthesia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Enablement Manager - Services
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they align with your skills. This shows you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Revenue Enablement Manager. Highlight your strategic thinking and ability to drive measurable impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Revenue Enablement Manager - Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Revenue Enablement Manager role. Highlight your experience in post-sales enablement and how it aligns with Synthesia's goals. We want to see how you can bring value to our team!
Showcase Your Impact: When detailing your past roles, focus on the measurable outcomes you've achieved. Use numbers and specific examples to illustrate how you've driven customer success and improved processes. This will help us understand the impact you can have at Synthesia.
Be Authentic: Let your personality shine through in your application. We appreciate candidates who are genuine and passionate about their work. Share your motivations for wanting to join Synthesia and how you resonate with our mission.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application is seen by the right people and helps us streamline the process. Plus, it’s super easy!
How to prepare for a job interview at Synthesia
✨Know Your Stuff
Make sure you understand Synthesia's products and how they enhance visual communication. Familiarise yourself with the AI video platform and think about how your experience in post-sales enablement can directly contribute to their goals.
✨Showcase Your Strategic Mindset
Prepare examples of how you've aligned enablement strategies with company growth initiatives in the past. Be ready to discuss how you can influence senior leadership and drive measurable impact on revenue outcomes.
✨Demonstrate Cross-Functional Collaboration
Think of instances where you've successfully partnered with different teams, like RevOps or Product. Highlight your ability to create programs that improve workflows and customer experiences across various departments.
✨Be Data-Driven
Come prepared to discuss how you've used performance data to adjust enablement programs. Show that you can analyse insights and recommend training or reinforcement programs to boost team performance.