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- Tasks: Lead the strategy and execution of enablement programs for Customer Success teams.
- Company: Join a fast-growing AI video communications company transforming content creation.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment with leading brands.
- Qualifications: 7-10 years in post-sales enablement or related fields required.
- Other info: Opportunity to scale into a leadership role as the company grows.
The predicted salary is between 112000 - 140000 £ per year.
Welcome to the video-first world. From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work.
Meet Synthesia. We're on a mission to make video easy for everyone. Our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently.
About Revenue Enablement At Synthesia: We’re not your average enablement team—we operate as an extension of the field. Our team stays deeply connected to customer-facing roles, joining calls, shadowing engagements, and continuously learning from real-world interactions. We pride ourselves on being experts not only in our products but also in the domains our customers operate in.
Role Overview: The Manager of Post-Sales Enablement owns the strategy, execution, and continuous improvement of enablement programs for Customer Success, Support, and Services teams. This role ensures customer-facing teams have the skills, processes, and tools to accelerate time-to-value, drive adoption, improve retention, and deliver consistent, high-quality customer experiences.
Key Responsibilities:
- Cross-Functional Alignment: Partner with CRO, CS/Support leadership, RevOps, Product, and PMM to ensure alignment with GTM and customer experience priorities.
- Strategy & Program Execution: Build and execute a global post-sales enablement strategy aligned to customer outcomes and retention goals.
- Field Engagement & Process Optimization: Shadow customer calls, onboarding sessions, and support interactions to identify gaps and opportunities.
- Tools, AI & Automation: Partner with CS Ops/RevOps to integrate enablement tools and streamline workflows.
- Measurement & Insights: Analyze performance data and adjust enablement programs based on insights.
Experience Requirements:
- 7–10 years in post-sales enablement, Customer Success, Support, Services, or related fields.
- Experience implementing customer success methodologies and driving adoption across global teams.
- Strong background in training, onboarding, and process optimization.
- Proficiency with CS/Support tech stacks and enablement platforms (e.g., CSPs, Salesforce).
- Ability to influence senior leaders and drive cross-functional alignment on complex projects.
- Experience in fast paced, high-growth environments.
- Comfort building from scratch and proven ability to scale programs over time.
Salary: We are targeting a salary of $160,000-$200,000 depending on experience.
Revenue Enablement Manager - Customer Success employer: Synthesia
Contact Detail:
Synthesia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Enablement Manager - Customer Success
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in revenue enablement. This gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for the interview by researching the company and its culture. Tailor your answers to show how your experience aligns with their mission, especially in customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Revenue Enablement Manager - Customer Success
Some tips for your application 🫡
Show Your Passion for Video: When you're writing your application, let your enthusiasm for video and AI shine through! We want to see how you connect with our mission to make video easy for everyone. Share any relevant experiences or projects that highlight your passion.
Tailor Your Application: Make sure to customise your application to fit the role of Revenue Enablement Manager. Highlight your experience in post-sales enablement and how it aligns with our goals at Synthesia. We love seeing candidates who take the time to match their skills with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use bullet points if necessary to make your achievements stand out. Remember, we want to understand your impact quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Synthesia!
How to prepare for a job interview at Synthesia
✨Know Your Stuff
Make sure you understand Synthesia's mission and how the Revenue Enablement Manager role fits into it. Familiarise yourself with their AI video communications platform and think about how your experience in post-sales enablement can contribute to their goals.
✨Showcase Your Strategic Mindset
Prepare examples of how you've aligned enablement strategies with company-wide initiatives in previous roles. Be ready to discuss how you can influence senior leadership and drive measurable impact on revenue outcomes at Synthesia.
✨Engage with Real Scenarios
Think of specific instances where you've shadowed customer interactions or identified gaps in processes. Be prepared to share these experiences and how they led to actionable improvements, demonstrating your hands-on approach to enablement.
✨Embrace the Tech
Familiarise yourself with the tools and platforms mentioned in the job description, like Salesforce and Planhat. Show enthusiasm for leveraging AI and automation to enhance efficiency, as this aligns perfectly with Synthesia's innovative culture.
