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- Tasks: Drive growth by managing customer renewals and enhancing engagement strategies.
- Company: Join Synthesia, the leading AI video platform trusted by Fortune 100 companies.
- Benefits: Competitive salary, stock options, generous leave, and comprehensive health coverage.
- Why this job: Be part of a fast-growing startup and shape the future of visual communication.
- Qualifications: 3+ years in Sales or Customer Success, preferably in B2B SaaS.
- Other info: Enjoy a fun culture with regular socials and remote work flexibility.
The predicted salary is between 36000 - 60000 £ per year.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
About the role:
As a Renewals Manager at Synthesia, you will drive our future growth by navigating commercial / contractual discussions with customers and retaining revenue at scale. You will partner with Product, Customer Enablement, and RevOps in helping design, test, and implement digital engagement and adoption solutions that are scalable and robust. You will work very closely with the commercial teams to create a cohesive renewal experience for customers. You will engage in business-level and technical conversations at multiple levels of the organization, including the C-suite at emerging and mid‑market customers. This is an ideal role for an individual who wants to expand their career with a fast‑growing software company and is energized by combining customer engagement with architecting automated programs to support adoption at scale.
You will own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and expand customer contracts. You will actively engage with key decision‑makers to identify customer requirements and uncover roadblocks to ensure on‑time commitments. You will maintain and report an accurate rolling 120‑day forecast of renewals and accurately forecast renewal pricing, timing, and risks. You will negotiate and execute renewal contracts, prepare proposals, including renewal rate calculations, verify contracts, and review terms and conditions. You will discover and identify upsell/cross‑sell opportunities upon contract renewal to maximize customer growth.
About you:
- 3+ years of Sales, Customer Success, or Account Management experience, preferably within an enterprise B2B SaaS organization.
- Experience managing a high volume of accounts and leveraging a variety of tools and automation to engage with customers at scale.
- Solid understanding of Enterprise SaaS applications.
- Consistent track record of achieving personal and team goals.
- History of thriving in a rapidly‑changing environment.
- Ability to grow business in a strategic manner, i.e. creating new processes and initiatives.
At Synthesia we expect everyone to:
- Put the Customer First.
- Own it & Go Direct.
- Be Fast & Experimental.
- Make the Journey Fun.
The good stuff:
- A competitive salary + stock options in our fast‑growing Series E startup.
- Paid parental leave.
- 25 days of annual leave + public holidays + paid sick leave.
- 100% Medical, Dental & Vision.
- 401k Plan.
- A generous referral scheme.
- Fun culture with regular socials.
- A brand new computer + monitor.
- Remote USA – Central or Eastern standard time preferred.
Renewals Manager employer: Synthesia
Contact Detail:
Synthesia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Synthesia on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Renewals Manager.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success and renewals. We should also be ready to share specific examples of how we've driven growth and managed accounts in the past.
✨Tip Number 3
Showcase our understanding of AI and SaaS during discussions. Synthesia is all about innovation, so let’s highlight any relevant experience we have with tech solutions that enhance customer engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Synthesia team.
We think you need these skills to ace Renewals Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Renewals Manager role. Highlight your experience in Sales, Customer Success, or Account Management, especially within B2B SaaS. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how you can contribute to our team. Don’t forget to mention any relevant achievements that demonstrate your ability to drive customer engagement.
Showcase Your Achievements: When detailing your experience, focus on specific achievements and metrics. Did you increase customer retention rates or successfully negotiate contracts? We love numbers and success stories that show how you’ve made an impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Synthesia!
How to prepare for a job interview at Synthesia
✨Know Your Stuff
Before the interview, dive deep into Synthesia's products and services. Understand how their AI video platform works and think about how you can contribute to customer engagement and retention. Being able to discuss specific features and benefits will show your genuine interest and expertise.
✨Prepare for the C-Suite
Since you'll be engaging with decision-makers, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've navigated complex commercial discussions in the past and how you can bring that experience to Synthesia. Tailor your examples to highlight your ability to drive renewals and upsell opportunities.
✨Showcase Your Process
Be ready to explain your approach to managing a high volume of accounts. Discuss any tools or automation you've used to streamline customer engagement. Synthesia values innovation, so sharing how you've created new processes or initiatives will demonstrate your strategic thinking.
✨Emphasise Customer First
At Synthesia, putting the customer first is key. Prepare examples that illustrate how you've prioritised customer needs in your previous roles. Highlight instances where you've gone above and beyond to ensure customer satisfaction, as this aligns perfectly with their company culture.