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- Tasks: Provide top-notch support to customers and resolve their inquiries effectively.
- Company: Leading AI video communications platform with a focus on innovation.
- Benefits: Flexible work-from-home options, generous stock options, and 25 days annual leave.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Outstanding communication skills and at least one year of technical support experience.
- Other info: Collaborative environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
A leading AI video communications platform is seeking a Customer Support Representative to provide top-notch assistance to its customers. In this role, you will respond to inquiries, resolve issues, and work collaboratively with multiple teams.
Outstanding communication skills and at least a year of technical support experience are required. This position offers flexible work-from-home options, a generous stock option plan, as well as 25 days of annual leave plus bank holidays.
Video-First Tech Support Specialist — Flexible WFH in London employer: Synthesia
Contact Detail:
Synthesia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Video-First Tech Support Specialist — Flexible WFH in London
✨Tip Number 1
Make sure to showcase your communication skills during interviews. Practice explaining technical concepts in simple terms, as this will demonstrate your ability to assist customers effectively.
✨Tip Number 2
Research the company and its products before your interview. Knowing their AI video communications platform inside out will help you answer questions confidently and show your genuine interest in the role.
✨Tip Number 3
Prepare for common technical support scenarios. Think about how you would handle specific customer issues and be ready to discuss your problem-solving approach with the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining our team.
We think you need these skills to ace Video-First Tech Support Specialist — Flexible WFH in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about outstanding communication, make sure your application reflects that! Use clear and concise language, and don’t shy away from showcasing your personality. We want to see how you can connect with our customers right from the get-go.
Highlight Your Technical Support Experience: We’re looking for someone with at least a year of technical support experience, so be sure to emphasise that in your application. Share specific examples of how you've resolved issues or helped customers in the past. This will help us see how you can fit into our team!
Tailor Your Application: Take a moment to tailor your application to the role. Mention why you're excited about working with an AI video communications platform and how your skills align with what we’re looking for. A personalised touch goes a long way!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Synthesia
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the role. Familiarise yourself with common issues customers might face and how to resolve them. This will not only show your expertise but also your commitment to providing top-notch support.
✨Show Off Your Communication Skills
Since outstanding communication is key, practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable. Remember, it’s all about making the customer feel understood and supported.
✨Research the Company Culture
Dive into the company’s values and mission. Understanding their approach to customer support and collaboration will help you align your answers with what they’re looking for. Plus, it shows you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about team dynamics, tools they use, or how success is measured in the role. It demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
