Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Technical Support SpecialistAs a Technical Support Specialist, you'll play a key role in ensuring Synthesiadelivers a reliable and consistent experience for our customers. You'll own cases end to end,reproducing problems, analysing logs and data, validating workarounds orpatches, and confirming resolution with the customer. Investigate and troubleshoot complex technical issues across the SynthesiaplatformApply fixes, configuration changes, or validated workarounds where possibleEscalate to Engineering with clear diagnostic details and impact assessmentsReproduce reported issues in internal environments to identify root causesAnalyse logs, data, and customer configurations to support investigationsValidate fixes or patches and confirm resolution with the customerDocument findings, solutions, and technical procedures for future referenceCollaborate with Product and Engineering teams to report bugs and suggestimprovementsAbout You: Minimum 5 years of experience in a technical support or similar customer-facing technical roleStrong troubleshooting and problem-solving skills, with a logical and analytical approachConfident communicator with clear, concise verbal and written skillsSolid technical foundation and curiosity to learn new systems and toolsExperienced in diagnosing and resolving technical issues remotelyAble to prioritise and manage workload in a fast-paced environmentComfortable working both independently and collaboratively across teamsTechnical Experience: SSO / WorkOS configuration and troubleshootingREST APIs and Postman for testing and validationMonitoring and debugging using DatadogSaaS platform support and administrationAnalysing HAR files and network traffic for issue reproductionAt Synthesia we expect everyone to...A competitive salary + stock options in our fast-growing Series D startup Paid parental leave 25 days of annual leave + public holidays + paid sick leave Fun culture with regular socialsA generous referral scheme A brand new computer + monitorLocationUK Remote;
Technical Support Specialist with German in London employer: Synthesia
At Synthesia, we pride ourselves on being a fast-paced and innovative employer, where exceptional talent is not just welcomed but actively sought after. Our London headquarters fosters a dynamic work culture that prioritises autonomy, creativity, and impactful contributions, allowing employees to see their work make a real difference in the rapidly evolving AI landscape. With ample opportunities for personal and professional growth, and a commitment to maintaining a low-ego, high-trust environment, Synthesia is the ideal place for those looking to thrive in a meaningful and rewarding career.
