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- Tasks: Build relationships with clients and help them succeed using our AI video platform.
- Company: Join Synthesia, the leading AI video platform trusted by top brands.
- Benefits: Competitive salary, stock options, remote work, and generous leave policies.
- Other info: Enjoy a fun, innovative environment with great career growth opportunities.
- Why this job: Be part of a fast-growing company shaping the future of video communication.
- Qualifications: Fluent in Spanish and English, with customer-facing experience in B2B SaaS.
The predicted salary is between 60000 - 80000 £ per year.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more.
The role involves reporting to the AVP of Customer Success and focusing on Spanish accounts in Europe. You will drive Synthesia’s future growth by building relationships with clients and turning them into happy users. You will help educate clients on a new way to create video content and work closely with sales to create a cohesive onboarding experience for new users. You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite.
About you:
- Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
- Experience in managing a Book of Business along with KPIs
- A track record in managing risk, forecasting, and identifying growth opportunities
- Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
- Successfully onboarding new clients and building key relationships in the first critical months and beyond
- Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
- Light video editing using the Synthesia platform
- Retention and growth of our enterprise clients
- Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
You need to be fluent in Spanish and English and based in Europe - can sit remote.
At Synthesia we expect everyone to:
- Be an owner
- Focus on outcomes over Inputs and Plans
- Make the journey fun
- Default to simple
The good stuff includes a hybrid setting where you can work from our London office in Soho, a competitive salary + stock options, paid parental leave, 25 days of annual leave + public holidays, cycle to work scheme, regular socials and company retreats, private medical insurance, a generous referral scheme, pension contribution/salary sacrifice, and a huge opportunity for career growth.
If you want to be a part of building a legendary company, COME JOIN US!
Strategic Customer Success Manager - Spanish Speaking in London employer: Synthesia
Contact Detail:
Synthesia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager - Spanish Speaking in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help them succeed, especially in customer success roles. Tailor your message to their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Strategic Customer Success Manager - Spanish Speaking in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategic Customer Success Manager role. Highlight your relevant experience in customer success and any B2B SaaS knowledge you have. We want to see how you can bring value to our team!
Showcase Your Language Skills: Since this role requires fluency in Spanish and English, don’t forget to mention your language skills prominently. If you’ve used these languages in a professional setting, share those experiences with us!
Demonstrate Your Passion: We love candidates who are genuinely excited about video technology and AI! Share your enthusiasm for the industry and how you see yourself contributing to Synthesia’s mission of making video easy for everyone.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Synthesia
✨Know Your Stuff
Before the interview, dive deep into Synthesia's products and services. Understand how their AI video platform works and be ready to discuss how it can benefit clients. This will show your genuine interest and help you engage in meaningful conversations.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences that highlight your ability to manage client relationships and drive success. Think about specific situations where you turned a challenging client into a happy user or identified growth opportunities. Be ready to share these stories!
✨Brush Up on Your Spanish
Since this role focuses on Spanish accounts, make sure you're comfortable conversing in Spanish. Practice discussing customer success scenarios in both English and Spanish to demonstrate your fluency and adaptability during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about Synthesia's future plans, company culture, and how they measure success in customer relationships. This not only shows your enthusiasm but also helps you assess if the company aligns with your values and career goals.