Senior/Staff Product Designer in London

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.We're looking for a Staff (L6) Product Designer to lead design for some of Synthesia's AI-native, agentic Sessions product surfaces.Sessions are the experiences where employees learn through conversation, companies lrun a survey at scale, and AI becomes a direct participant in how work gets done - not just a tool behind the scenes.This area is central to redefining what a video platform can be: moving upstream from content creation into workforce development, and making complex AI capabilities feel natural, trustworthy, and effective for everyday users.In practice, this role is about solving AI-native design problems, for example:Creating interaction patterns for AI-driven workflows that give users the right amount of control, transparency, and trust without overwhelming them with complexity.Improving output quality through better structure, guidance, and feedback loops - helping users understand what the AI is doing, catch issues early, and iterate with confidence.Working at the frontier where AI changes what "interaction" means, and the best patterns are genuinely still being invented.Own major AI-native bets end-to-end, from problem framing to shipped outcomes and iteration.Set a design vision for our "Sessions" surface, and influence adjacent product areas to stay coherent.Partner closely with Product and Engineering to define what "great" looks like (principles, quality bar, success metrics) and then drive toward it.Raise the bar on craft: interaction design, UI quality, systems thinking, and consistency across AI-native experiences.Significant experience designing complex, high-usage product surfaces - ideally including AI-native products, agentic features, conversational interfaces, or products where the system takes meaningful autonomous action.Strong craft in interaction design and visual design, and a track record of shipping work that measurably improves the product experience.Systems thinking: you understand how AI capabilities, model constraints, and product architecture shape what's actually possible in the UX - not just what looks good on a screen.Excellent communication in design reviews and cross-functional decision-making contexts.Experience designing workflows where trust, transparency, and user control are central - helping users feel confident in AI-driven outputs rather than confused or excluded.The ability to leverage feedback from users and customers to ensure the product continues to meet real needs - including enterprise users with high stakes around quality, compliance, and scale.BenefitsA flexible, remote friendly role based out of Europe or one of our hubs in London, Copenhagen, Munich, or Zurich. 25 days of annual leave + public holidays in the country where you are based.A generous referral scheme. Work from home set up.A huge opportunity for career growth as you’ll help shape a market-defining product.