Senior Academy Knowledge Architect in London

We’re looking for a senior, high-craft Knowledge & Enablement Specialist to help build and maintain the Synthesia Academy, our hub for deeper customer learning. This is a role for someone who can independently lead execution across an Academy area, contribute meaningfully to intake and learning design work, and improve learner journeys through high-quality delivery, strong operational judgment, and evidence-led iteration.

You’ll work as part of a specialist hub responsible for the Academy experience and play an important part in shaping how that strategy is executed in practice; taking ownership of meaningful scope, improving quality and flow, and helping turn learning direction into clear, effective customer experiences.

• Lead execution for an Academy area: Own the day-to-day delivery and upkeep of an Academy path, track, or learning area within the broader structure set by the team. Publish accurately, maintain quality, keep content current, and ensure the learner experience works end to end.
• Contribute to intake and learning design: Support intake, discovery, and content planning by capturing signals, constraints, and learner needs clearly. Contribute to design docs, storyboards, modality choices, and learner-flow thinking as part of a collaborative team model.
• Improve learner flow: Spot friction in naming, placement, sequencing, navigation, and cross-linking, then implement improvements within agreed direction. Flag bigger taxonomy or structural issues early and bring clear recommendations that help the wider team make stronger decisions.
• Run evidence-led iteration loops: Track learner feedback and performance patterns, and use them to improve your area over time. Feed those insights back into team decisions so Academy experiences continue to get clearer, more useful, and easier to navigate.
• Raise the bar on craft and execution: Create consistently strong content and multimedia, introduce reusable patterns where helpful, and strengthen QA, maintenance, and publishing discipline across your stream of work.
• Collaborate across teams: Work closely with Revenue Enablement, Product, Customer Success, Support, SMEs, and the wider Knowledge & Enablement team to keep work aligned, reduce surprises, and communicate changes clearly.

You’re a senior builder who works well in a collaborative environment. You’re comfortable owning meaningful scope, but you also know how to work within shared direction and contribute to something bigger than your own lane. You bring strong execution, sound judgment, and a clear sense of where you add value: turning strategy into high-quality learning experiences, improving what already exists, and surfacing better options without creating ownership confusion.

• Help customers go deeper: The Academy is where customers build deeper confidence and capability. This role helps make that learning experience clearer, stronger, and more effective over time.
• Own meaningful scope in a highly collaborative team: You’ll have real responsibility for an Academy area while working within a growing high-trust team that cares deeply about learning quality, clarity, and customer impact.
• Shape how strategy comes to life: This role is ideal for someone who wants to do excellent hands-on work while also influencing how learning is executed, improved, and scaled in practice.
• Grow through complexity, craft, and collaboration: You’ll work across product changes, customer needs, and evolving learning priorities with the chance to build strong judgment, broaden your scope, and raise the bar on how the Academy works.