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- Tasks: Lead creative design projects and ensure exceptional client support in multimedia solutions.
- Company: Join Synthesia, a fast-growing AI video communications platform trusted by top brands.
- Benefits: Enjoy a competitive salary, stock options, hybrid work, and generous leave policies.
- Why this job: Be part of a revolutionary team transforming how the world creates and consumes video content.
- Qualifications: Experience in service delivery management and strong project coordination skills required.
- Other info: Dynamic environment with huge opportunities for career growth and innovation.
The predicted salary is between 42000 - 84000 £ per year.
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today people want to watch and listen, not read, both at home and at work. Despite the clear preference for video communication and knowledge sharing in the business environment, it is still dominated by text largely because high-quality video production remains complex and challenging to scale until now.
About Synthesia: We’re on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone regardless of skill level to create, collaborate and share high-quality videos. Whether it’s for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more.
In 2023, we were one of 7 European companies to reach unicorn status; in February 2024, G2 named us as the fastest growing company. In 2025, we announced our series D total, having raised over $330M in funding from top-tier investors including NEA, Atlassian Ventures, WiL, PSP Growth and existing investors such as Accel, Nvidia, Kleiner Perkins GV and top founders and operators including Stripe, Datadog, Miro, Webflow and Facebook.
About the role: The Services Lead for Digital and Multimedia Instructional Design will lead the service delivery for our creative and educational technology offerings, ensuring that our clients receive exceptional support and value. This role is central to guiding clients through the adoption of our multimedia instructional solutions, digital design projects and visual communication content, making sure they leverage our full suite of services for maximum impact. The Services Lead will be the key connector between clients and internal teams, advocating for client needs and driving the success of projects from inception to completion.
What you’ll be doing:
- Client Relationship Management: Serve as the primary point of contact for AEs/CSMs and clients, understanding their needs and ensuring their satisfaction.
- Service Delivery Management: Oversee the execution of service delivery, ensuring that projects meet client expectations and are delivered on time and within budget.
- Project Coordination: Work with the Design Lead and Design Producer to coordinate project timelines, resources, deliverables, ensuring alignment with client goals.
- Performance Monitoring: Track projects progress, manage KPIs and use data to drive continuous improvement in service delivery.
- Process Improvement: Develop and refine service delivery methodologies to enhance efficiency, quality and client satisfaction.
Qualifications:
- Bachelor’s degree in Business or a related field. Advanced degrees or relevant certifications in project management or service management are a plus.
- Proven experience in managing service delivery. Experience in leading cross-functional teams and managing complex projects is essential.
- Strong strategic thinking abilities with the capacity to translate client needs into actionable plans. Experience in using data and feedback to drive continuous service improvement and content effectiveness.
- Excellent project management skills with a track record of leading projects that meet or exceed client expectations. Proficiency in project management tools and CRM systems is required, particularly Salesforce.
- Outstanding interpersonal and communication skills with the ability to engage with clients and internal teams at all levels. Experience in crafting and delivering content using various multimedia formats is highly desirable.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing client needs and business priorities.
This role is ideal for a motivated and experienced service lead who is eager to play a pivotal role in delivering exceptional client experiences.
At Synthesia we expect everyone to:
- Put the Customer First
- Own it & Go Direct
- Be Fast & Experimental
- Make the Journey Fun
You can read more about this in our public Notion page.
Benefits:
- A hybrid setting where you can work from our London office in Regents Place.
- A competitive salary and stock options in our fast-growing Series D start-up.
- Paid parental leave entitling primary caregivers to 16 weeks of full pay and secondary 5 weeks of full pay.
- 25 days of annual leave plus public holidays in the country where you are based.
- Cycle to work scheme (London).
- Private Medical Insurance (including mental health support, dental & vision cashback and gym discounts) (UK).
- Pension contribution/salary sacrifice.
- Work from home setup.
- A huge opportunity for career growth as you’ll help shape a market-defining product.
Manager, Creative Design in London employer: Synthesia
Contact Detail:
Synthesia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Creative Design in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially if you're in creative design. Use platforms like Behance or even your own website to showcase projects that demonstrate your expertise and creativity.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they use video in communication. Tailor your responses to show how you can contribute to their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at Synthesia. Don’t miss out on the chance to join a fast-growing company!
We think you need these skills to ace Manager, Creative Design in London
Some tips for your application 🫡
Show Your Creative Side: When applying for the Manager, Creative Design role, let your creativity shine through in your written application. Use engaging language and showcase your design skills, whether it's through a unique layout or an interesting narrative about your experience.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the job description. Highlight your experience in service delivery management and project coordination, and don’t forget to mention any relevant tools you’ve used, like Salesforce.
Be Personable: We love a good story! Share your journey and how it aligns with our mission at Synthesia. Use a conversational tone to connect with us and demonstrate your interpersonal skills, which are key for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Synthesia
✨Know Your Stuff
Before the interview, dive deep into Synthesia's mission and values. Familiarise yourself with their AI video platform and how it transforms content creation. Being able to discuss specific features or recent projects will show your genuine interest and understanding of the company.
✨Showcase Your Experience
Prepare to discuss your past experiences in service delivery and project management. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you've successfully managed complex projects and improved client satisfaction in previous roles.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how success is measured at Synthesia. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle client relationships. Think of examples where you've navigated challenges or conflicts, and be ready to explain your thought process and outcomes.
